My husband took me here as a surprise. I LOVE softball so I was really excited to go here. The place is not bad. We did a reloadable card to start which would have been a rest great option if people would read the rules and stick to them. You are suppose to do two swipes and then let the next people go, then you go back to the end of the line. That absolutely did not happen. People were buying the cards because it's cheaper and then dominating the 3 cages they have for drop ins. We waited for 45 minutes. I think it would have been helpful if a staff member was located down there to ensure that patrons are following the rules. If no one is down there, you will legit never get a turn. Since we didn't get to actually use the drop in cages. We then just decided to buy a cage for a 1/2 hour. So we went back the counter flipped our card into the cage so now we went from 40 dollars to 75. We got two buckets of softballs and what seem to be like fake softballs that when you place into the pitching machine they fling all over. For the amount of money, it was definitely not worth it. The female CSR was extremely nice and very helpful. The male seemed to be slightly bent that he had to change the machine from baseball to softball. However, I get it. It was Friday night and super busy. However, the change out took so long that we actually only got 20 minutes of our 30 minutes because the other people were not told that we had 10 more minutes. I would not recommend if you just want to drop in and hit some balls. To end on a positive, if you are a coach of a team, a membership would be very beneficial here. read more