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From Irina's review
Aug 27, 2015
WORST EXPERIENCE IN FLEMINGTON! I went there at the end of July. When I called to make my appt, I said I already had color gels and and needed a fill. I told them I wanted "pink/whites" they gave me the price over the phone (can't recall exactly what it was, but ~$40). First opportunity they had to clarify that if I didn't have pink and whites on my nails that they would need to apply a new set and it would cost as twice as much. I wanted to try the place as many coworkers go there and seem to like it. I asked to be scheduled with the most popular/experienced person who does gels. They scheduled me with Lena. I walked into the salon and was impressed with it's cleanliness/decor. They also had an impressive gel color selection. (the only 2 positives of this place) I showed up on time, waited at least 30min for my appt. I was attended by a male (I believe he's one of the owners). Prior to getting started he DID NOT explain: 1. he would need to remove all my gels COMPLETELY 2. he was doing an INITIAL GEL SET OF PINK AND WHITES (which carries a significant price differential, i.e. $70, not what I was quoted over the phone. I found all this out when it came time to pay at the end). 3. in reality i did NOT need pink and whites since i wasn't planning on having a permanent french manicure. I told him i was testing the salon out for my wedding french manicure and that I usually get gel color over my gel nails. at which point he should have just offered to fill my gels and do a gel french manicure. I'm new to the world of gel nails and didn't realize at that time that it was even an option. So he proceeded to completely remove all my gels and file down my nails to completely nothing. He did NOT put on the sticker extensions to elongate them after. I explained in the beginning before he got started, I like a NATURAL look (NOT TOO SQUARE AND NOT TOO ROUNDED) with a thin/elegant french line. he started doing the gels and was applying a very thick line. I kept saying, "it's too thick, I want it thinner." He kept reassuring me it's going to look great this is how it's supposed to look. When he was filing my nails at the end they were complete wide square boxes and again I repeated I wanted a natural look with round soft edges. 1.5 hours later and $70, I left EXTREMELY upset and taken advantage of. I told them that when I called that wasn't the price quoted to me. In reality, it was def my fault for not confirming the price prior to him starting. Icing on the cake- The moment I walked out and the sun hit my nails I noticed several bubbles in some of my nails. I walked back and tried to politely show it to them. They weren't interested. At that point they already had my money, so what was the point of trying to make things better? WORST NAIL EXPERIENCE OF MY LIFE. I would never go back even if they offered me a free service. read more



