I scheduled a 60 min "classic" massage online on Monday 3/16 for 730pm same day (there was a 730 or 8 available). Within minutes of scheduling I called them and asked if they have a cancellation list in case there is an earlier opening. The woman who answered said "sure when can you come in?" To which I replied "can you call or text me when there is cancellation and I will leave work". To which she said "ok how about 4:15?" I said "oh so you have a cancellation at 4:15?" She said "no". At this point I should have just given up and kept the 730...she calls me back shortly and says there is a 4:45 if I can make it. I confirm that I will be there at 4:45. I wrap up my day and head to their location. Immediately upon entering a male employee who doesn't speak English starts gesturing to me to take off my shoes. I was trying to tell him I'd like check in first (I don't want to sit by the front door with no shoes on) and a younger female employee comes out to check me in. I give her my name and the time of my appointment. Her reference is a notebook with what looks to be appointments jotted down. It's not an appointment book. I can instantly tell there is a problem. She goes into the back and is talking to the male employee. She comes back and says she doesn't know what happened (she was definitely the person I spoke to in the morning) but they are double booked. She then asks if I can come back at 5pm. I said "in 15 minutes?" She then said I can be seen at 5 if I'm ok with a male staff member. (For my appointment I selected a female and in my appt notes I specifically added by hand that I will only see a female). She looks down again and goes "uh how about 5:15?" I said "ok so in 30 mins?" She says yes. I agree and go sit in my car for the next 30 mins. I see the previous client come out so I head in. Again I am immediately told to take my shoes off. I do, and they give me some slippers. The younger female front desk employee asked what kind of pressure I want and what areas to focus on (there is no paperwork to fill out, no waivers to sign..etc like you would at a reputable spa). She then passed that onto the masseuse in front of me (who I later found out doesn't speak English either). I undressed and laid down. Moments later the masseuse came back and was fiddling with something that sounded like a metal tray. Then I heard liquid spill on the floor she then opened the door to carry whatever she was holding out of the room and spilled the liquid again. It took a bit for her to come back, I have no idea what was going on. The massage itself, once it started, was great! She cracked my back and fingers and toes and I was a good sore the next day! Before I flipped onto my back, she did leave the room again which flooded the room with light AND left me completely exposed as she had pulled down the blanket and some of my underwear. If anyone had walked by they could have easily looked into my room. When we were done I thanked her and got dressed. Like any massage spa I expected to be greeted with some water or counseled on aftercare, or counseled on their "memberships": Unfortunately none of that happened. In fact, the person who checked me in was gone so it was just me and the masseuse. She then asked/told me for my "coupon" and pointed at their POS. I tried to explain I don't have a coupon. She kept asking for my coupon. She then got on FaceTime with who I assumed was the younger female from earlier and this is when she started to explain their billing and collection process. When I booked online it "held" a deposit of $29.99. Underneath that it said "pay later" $50. Apparently the $29.99 is a held charge and is cleared from the account days later. The amount due in person is the full $79.99 plus tax. I questioned why this was and all of a sudden a male come on FaceTime and started to mansplain to me what a charge hold is. I was trying to say that I understood but online it says "pay now" $29.99 and pay later $50 but he continued to explain that by Wednesday the charge will fall off. I told him that I just wanted to pay and leave, I did not want to argue. He then said "this is a discussion, not an argument but I guess it can be an argument". Continued in pictures: read more