My overall experience at Express Electronics dropped from a solid 5 stars down to 3 stars, but I decided to give them the benefit of the doubt and be fair since they could have been complete asshats, but they actually delivered on their promise of complete customer satisfaction despite the condescending attitude and snarky remarks. The location is a little sketchy and the lot looks dingy, and they share it with a local car mechanic shop I believe. There's limited parking available that's specifically designated to them once you pull in and drive to the right. This is a small locally owned used electronics store, and I was initially impressed by their selection of smart phones in good-excellent condition. They also sell laptops, tablets, Bluetooth speakers, and phone accessories I saw from the quick gander I had while waiting for them to prepare our purchases. They have ads on Craigslist, and if you mention their ad then you can receive 5% off of your purchase if you pay in cash, but to be frank I would have the ad readily pulled up on your phone or something for safe measures because it seems like these guys can either be really nice or rude af depending on the day I guess, lol. On our initial visit John and I picked up a couple of pixel 2xl's because they were decently priced, and the phones were in fairly good conditions. Before we left, our phones were cleaned off, and we were given whatever accessories that came with our phones. After we started using the phones at home we just realized that the conditions of the phones didn't meet our standards as far as the phones' lifespans would go. I tend to have bad luck with used/refurbished electronics, so I really don't hold any of this against them. Well... What had happened was... When I plugged my phone in before going to bed that night I made sure my phone was charging, but oddly enough when I woke up the next morning my phone was at 8%... Weird. John had to fiddle with it in order for it to actually charge again. Not something I really want to deal with if I plan on keeping the phone for a while. John also had some issues with the power/lock button on his phone, and that may be a quirky issue to many, but we tend to be slightly pickier when it comes to small details like that because I personally know how much it sucks to not be able to lock your phone after a few months of usage. We contacted them shortly after realizing my phone didn't charge to let them know about the issues in hopes we could just get a refund for the phones since they didn't have any other pixels available. Initially, I thought they were going to be really cool about it because they asked us to bring the phones in for them to check them out, and they were so cool during our visit the day before, but I guess it's a different story when people are trying to take your money lol. Two out of three of the guys didn't even bother to acknowledge us when we got there, and the one who did was being extremely condescending while we were explaining legitimate reasons why we were asking for refunds. I'm just not really one to spend that much money and not be satisfied. After bearing through a grueling and condescending conversation with someone who thought we were both idiots, we were granted our refunds. Although I didn't enjoy the tone we received, things could have gone worse, but at least they were nice enough to accommodate us. TLDR: *locally owned used electronics and mobile accessories store. *5% discount when mentioning Craigslist ad and cash payments *decently priced smart phones (check Craiglist) *2 week return policy with 20% restocking fee *1 week trade in policy if you want to trade in for another phone *limited parking read more