Inspect materials before demolition takes place! Fantastic Floors took out our carpet, went to get materials, and had us inspected the flooring. But there was a problem: the manufacturer (SLCC) sent the wrong flooring. So, we had to live with bare plywood, nails, and staples for 3 1/2 weeks. This delay made the whole project take about 4 1/2 weeks to finish. The installation crew unexpectedly arrived on August 19th at 8:13 am. They continued to work without notice, and the office didn't inform us. Communication became impossible after Martin, the English-proficient member, left as the rest of the crew couldn't speak English. On August 23rd, Martin returned to work on the stairs. He told us that the rest of the crew didn't want to work that day. He had to fix the nose pieces the previous worker had installed as they weren't properly secured. The absent worker had used minimal nails and glue. Martin added more nails to secure it properly This was far from the quality we were promised; Ashley had referred to them as her "Varsity Team." The day after completion, Ashley texted me, saying, "Jesus told me everything looks great." However, we've never met Jesus. Mazz offered $200 compensation for the surprise crew visit and suggested touch-up work, but we turned down both offers. read more