This sucks because it was a beautifully put together sandwich and as a first responder, I want to support first responders. I was coming home from a very long shift and wanting to eat the dinner, breakfast and lunch I missed while working. The place was nice, not busy, around 2pm. Only two tables were sat. There were two ladies at the counter and a small huddle of employees in the back going over information. I ordered a medium turkey bacon sandwich with no onion. I had her read the order back, confirming no onion. She told the sandwich maker the order and again stated no onion. Afterwards, to be clear, I stated it was an actual onion allergy, to close the loop of communication. She nodded in acknowledgement and said there would be no onions on my food. I checked the chips for a non onion chip (salt and vinegar is my safe bet) I received the order very quickly. It had a tag that said no onion on the bag. I walked to my car and almost double checked the order. I second guessed myself with triple communication and the place was efficient and should care about food safety. I drove the rest of the 30 minute commute home go enjoy my meal prior to a long awaited nap... when I opened the box, my throat started to tighten and immediately coughed. I knew there was a problem. Freshly cut onions ALL over the sandwich. I circled back to receipt to make sure it was ordered correctly. When I called to let the manager know, she was nice, never asked if I ate the sandwich, never asked if I was okay. Offered me a gift card or refund. I am taking refund. The sandwich has to go in the bin outside. If you look at prior reviews, I cannot in good faith give any review but a one star review for any food safety risk. If you don't have an ingredient allergy, I would imagine this would be a lovely place to have a meal. read more