I stopped by the Five Guys and had a great experience overall. Right from the start, the experience was positive. I didn't catch the nice lady's name at the register, but she was very pleasant--greeted me with a smile and a warm welcome. She even took a moment to compliment my hooded sweatshirt from the Hudson Valley Polar Plunge for the Special Olympics . I shared with her that my wife and I participate every year to help raise money, and she was genuinely kind and engaging about it. That small interaction really set the tone for the visit. I ordered a double bacon cheeseburger (well done) with lettuce, ketchup, raw onions, and jalapeños, along with fries (well done) and a large drink . Everything was cooked to perfection--my burger was exactly how I like it: fresh, hot, and full of flavor, and my fries were great too! (Pro tip: try ordering French fries well done to avoid wet, soggy fries .) I will say, I was a little surprised to see that Five Guys has changed how they serve their fries. They're no longer packed into the cup like before and are now served in these small little bags, which was a bit disappointing at first . Also, I originally thought all fries automatically came with Cajun seasoning--that's honestly the main reason I go to Five Guys--but I learned that you actually have to specifically order Cajun fries if you want the seasoning. When I noticed my fries didn't look seasoned, I asked about it. Jocelyn and Carlos, who were working behind the glass, both took the time to kindly explain that I would need to specify regular fries or Cajun fries when I place my order. They were polite, patient, and genuinely friendly . They even thanked me for asking questions, which I really appreciated. I then asked if they could add Cajun seasoning to my fries, and without hesitation, Jocelyn said "absolutely" with a smile . Carlos took care of it right away and handed them back--no attitude, no problem at all . On top of that, the place was very clean. The floors were spotless, everything was well-stocked, and the whole environment felt organized and welcoming. I've been to other Five Guys locations where peanuts are all over the place and things can feel a bit messy, but this one was the complete opposite--nice and clean all around . That kind of customer service is rare these days. From the friendly greeting at the register to Jocelyn and Carlos going out of their way to help, the whole team made me feel comfortable and appreciated . Great food, great people, and a clean environment--it was truly a pleasure visiting today . Definitely a 5-star experience . I'll be back! read more