Wife's 6S was playing dead starting last night (unable to restore / not cooperating with iTunes / refusing to show its SN...) and so after heading to the AT&T store (she's AT&T - I'm a proud Verizon client - along with the five others on our family plan (my wife is the AT&T holdout)), we learned that since it was still under warrantee, we'd be better off taking it to FloridaMac. Very pleasant process - pretty cool and minimalist interior. $42.00 and four hours later, we picked up her "returned to normal" phone. Apparently, being a Certified Apple shop means you have the super-duper Lightning cable that makes your iPhone restore! (just a little Apple rant here - and nothing against FloridaMac because we were very happy with the service and turnaround) How annoying is that to have a warrantied phone have some software snag (10.1 was already loaded up on it, so it wasn't an apparent iOS issue) and the consumer can't hard-start it / restore it him/herself? Again, the $42 was worth it to just make the problem go away - but not cool that it wasn't covered under warrantee. Reiterating our satisfaction with these folks though. They're the only certified warrantee shop in town. read more