I brought in three vehicles over the last 2 years to this establishment. This last time is one of the worst experiences I've ever had. Which was in September 2018. You will be literally treated as just a dollar sign and not as a person. Every time you go in to see what's going on with the vehicle. Mostly no progress has been made, not to mention they always talk down to you. Friendly Ford way overestimates any job they do. Charging way more than any other shop would. I give them credit they do do good work, but it's not worth being treated like you're nothing and your cars don't mean nothing. My 2017 Focus RS it's getting totaled out because it got vandalized someone poured paint on it. I understand they have to replace a lot of parts but it's not $20,000 worth. I even kindly ask if they would put my car together and they said no not if "I'm not your not paying for it" just like that I realize that this shops only out there for the money. At the end of the day my car was in there for a month all they did was tearing it down. Get my spoiler and put it in some water to see if the paint will come off. For that they're charging $2,500 to my insurance company. I can see now that's why my car is being totaled out. Friendly Ford it's just too expensive if you're trying to keep your car. I recommend if you're trying to keep your car and not having it totaled out please do your research and find a more reasonable shop. Friendly Ford does do good work, but if you love your car and don't want to get totaled out it's not worth taking here. On the bottom I'll be putting before and after pictures from when I brought the car to how it looks now. There's honestly no way this is $20,000 worth of damage. I'm convinced they're just trying to rip off my insurance company. Honestly Friendly Ford made my car look worse. read more