I normally go to cost cutters for my trims but I took advantage of an online coupon for a $ 9.99 cut. As I entered the salon I was asked if I checked in online and I told her that I hadn't. I immediately sensed her frustration that I hadn't been a good boy and done so. She said it will be 40 minutes as she checked me in and walked away. She wasn't very pleasant and I don't understand why they frown on walk in business. A different young lady cut my hair and she did a good job while being very pleasant while doing it. The older lady who checked me in put a bit of a damper on the whole experience. The haircut was good the price with coupon was good but the greeting I received was unnecessary and not appreciated. My New Year's resolution going forward is going to be addressing poor service at the point of contact. I won't be returning to this Great Clips again. read more