I normally go to cost cutters for my trims but I took advantage of an online coupon for a $ 9.99 cut. As I entered the salon I was asked if I checked in online and I told her that I hadn't. I immediately sensed her frustration that I hadn't been a good boy and done so. She said it will be 40 minutes as she checked me in and walked away. She wasn't very pleasant and I don't understand why they frown on walk in business. A different young lady cut my hair and she did a good job while being very pleasant while doing it. The older lady who checked me in put a bit of a damper on the whole experience. The haircut was good the price with coupon was good but the greeting I received was unnecessary and not appreciated. My New Year's resolution going forward is going to be addressing poor service at the point of contact. I won't be returning to this Great Clips again. read more

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Be careful with the online check-in. I checked in and waited over an hour for my son and I to go get our hair cut. I live right down the street and showed up with 8 minutes till our turn. We had sat there for close to 8 minutes while the employee cleaned her station. Then put a walk in, in front of us and my wait time jumped to 22 minutes again. I had previously been going to Sport Clips for the last 8 years. I live in silverstone... so why not support the local business... well, I was able to reserve online at Sport Clips and get right in!! As we had 15 minutes and made the drive up to Firestone. Very unfortunate, and I wished for better with being so close to home. Not a good way to start a business. Good luck! read more

I went to Great Clips for my first haircut in a long time. As luck would have it I had Niki cut my hair, she absolutely nailed it! Niki was friendly and asked lots of questions throughout. The wait was reasonable, I learned about the online sign in. The waiting area is comfortable, lots of different magazines to read. I'm a big guy, I was worried that the chair would be too small or horribly uncomfortable. Not at all. I was very comfortable. I walked out feeling good! I will definitely be back. read more

I showed up (with a mask on) and stood at the front door where I read a sandwich board message which said I had to check in on the Internet to get a haircut. Just then a girl can't out and told me the same. I go through all of the nonsense to check in online, to find out I have to wait. Once my wait is complete, I go back to the door as instructed and then had to wait for the receptionist to confirm my check in and wait time. I've already gone through enough nonsense, but whatever. Note the girl asks for my home address, I tell her I don't want to submit my home address to get a haircut, and she tells me GREST CLIPS WILL NOT CUT YOUR HAIR WITHOUT PROVIDING YOUR HOME ADDRESS. I said no thank you and left. I probably dodged a bullet anyway. read more

i took my 4 kids to get a haircut and 2 came back to me bald and the two were girls my 2 boys came back with spots in there hair bleached the staff was nice but a little bossy. read more

I understand with Covid-19 safety restrictions are being used. But to not be able to come into the salon to ask a question is ridiculous, I was pushed out so fast even though I was wearing a mask. The gal was rude and not willing to even listen to my question about my son's check-in. If he didn't need a hair cut so bad I would have left. If they are being so restrictive, they should set up a check-in table outside with a staff member or install a doorbell. How else are you suppose to notify them your here waiting? Plus I'm not able to go in with my child! read more

My 3 kids and husband had haircuts on 6/21 and the women that cut their hair did a fantastic job. My family has all different hair types varying from super thick, curly and super straight. I am so happy with all of their hair cuts. This is the best Great Clips I have ever been to. All 4 of my family members walked out with great cuts! Thank you! read more

I left when the stylist name Liz decided to argue with me about what 2 inches of length looks like....she said you mean 3 i said no 2 like this and i show her holding up my fingers she said well thats 3 not 2....she had attitude, complained i hadn't been in there for 2 years (gee i wonder why) guess what i won't ever go back in. I wouldn't let her cut my hair, attitude was enough to turn me off but when you argue with a customer about what they want and then you complain that they haven't been in for 2 years that is over the top...As i was leaving she said...I didn't want to cut your hair anyway! read more

I do not reccomend coming here. We walked in wanting a hair cut for my 9 year old sister. We did make an online reservation and got in right away. A younger girl was very nice and took her to the first seat. Before even pulling out the scissors she came over to me and my mom and told us she could not cut her hair due to lice. Being girls of very thick hair we have dealt with lice before. We immediately went home and checked her head to toe for lice, and EVEN went to a lice care specislist. No bug or egg to be found. Not only did she waste our time, and money... She lost a regular costumer. And even worse was the fact that my sisters friend went there weeks later and had the exact same thing happen. She had no lice either. If there was an option for zero stars it would be on my review. read more

I got the worst haircut of my life there yesterday. I am a woman and I'm sure if I'd gone to a barber shop they couldn't have given me a worse haircut. I've gone to this great clips for years and have always left feeling uplifted. I don't know if the stylist with the blue hair, and partially shaved head has ever been in a beauty school. I( really doubt it. read more

I walked... didn't do an online reservation...so one person after the next came in and got their hair cut while I sat. After 25minutes I walked out. I went to the local barber, Mr Todd in Frederick...no wait, great cut. I hate setting appointments just for a hair cut. I like walking in, first come first serve much better. read more

My network was down so I called to check in, but when I arrived I wasn't on the list and people who came in after me were served. Not everyone can get to a computer all the time so some common sense and flexibility are in order. The haircuts are usually decent -- I'm not fussy -- but having to wait 45 minutes for a mediocre cut is unacceptable. I'm done with them. read more

I was never impressed with the rude staff or their hair cutting skills (with the exception of a sweet young girl with extra long hair- can't remember her name) but kept coming back because of the $6.99 and $7.99 deals they frequently have- we are a family of 5 and someone always needs a haircut so the deals were too good to pass up. Anyway, we recently got a service dog for our epileptic son, so, one day we brought the dog in so our children could get their hair cut. An older woman with a lot of makeup and 80's styled hair refused us service because of our service dog. I kindly tried explaining to her that this is a working dog (hence the fire engine red service dog vest she was wearing) and that this dog has every right to be here and that denying us service would be discrimination. She then proceeded to yell at our family and told us that she knows the laws here and that the dog wasn't allowed and that she was calling the owner. After making us wait for 25 minutes (I had to stay to set an example for my son who would one day need to advocate for himself), I guess the owner told her she was wrong because she sheepishly came out and told us that she would cut our children's hair with the dog present. Well, you get what you pay for and sometimes a deal isn't worth it- I don't recommend this establishment nor will we ever be back. read more

I arrived around 9:45 on Thursday morning and there was no wait. Jen did a good job cutting my hair. Once she ascertained that I don't use any "product" she didn't attempt to persuade me to buy any. I am happy and will return. read more

There app priority does not mean jack. If some one comes in after you and knows someone on the list they will get priority over you even though you checked in first. (Manager was the one who played that car). Such BS. read more