This was my first dealership buying experience and it was just what I wanted. The saleman Dave was awesome. My significant other and I pulled into the lot and he approached our car; he obviously could sense my hesitation and assured us he was only there to show us around and answer questions. Also, he let us know that if at any point we felt pressured or uneasy, we could turn around and walk away. He asked what I was interested in; I mentioned a Kia I had seen posted on CraigsList. OF COURSE it had sold the day before, but Dave showed us a couple of Subarus.. I fell in love with the Crosstrek right away. We took it on a test drive and knew this was the car I wanted, but didn't know if I was ready to take the next step. Dave gave us all the time we needed, said he could make any phone calls we needed to or research online. After we finally decided to go through with the process, we explained we had an application in process with my credit union. We told him the rate we wanted, what payment worked for us, and that we didn't want a down payment. Also, I told him I do not want my application being submitted to everyone because I have good credit and don't want all the inquiries. When my credit union came back with a ridiculous counteroffer, Dave got everything we wanted through Subaru (which is done through Chase). At this point, Dave passed us off to Eric for the numbers and contract signing. Eric explained everything we had questions about (although I work in finance and knew what was going on) and answered all the questions about the warranty we were getting. Dave and Eric made this experience awesome. A week after the purchase, we received a package of roasted almonds in the mail thanking us for our purchase. Who even does that!? lol It was cool! Then, I came in a couple weeks after the initial purchase with my DEQ slip and to get a new trip permit since mine was expiring. I was expecting to walk in, hand over the slip, and walk out with a new trip permit. Nope. Dave came outside and put our new permit on the car. I've gotten a follow up automated calling asking if everything was okay and have gotten an email to come in for a "pit stop", which the service center will look over our car FOR FREE, wash it, answer any questions we have, AND give us a Starbucks gift card to say thanks for our purchase. I've already recommended Gresham Subaru to people and will most definitely be back in the future when we need another car. Thank you guys for amazing customer service! read more