Customer service aka COMMON SENSE!! I shop here a lot, or should I say GRANT THEM MY BUSINESS. They are nothing special other than a LOT distributor of CHEAP TOOLS & EQUIPMENT. CHEAP isn't the problem because some items may be ok in less quality to $AVE. WHAT GOT ME IS WHY CHARGE ME $1 "RESTOCKING FEE" on a $5 item ? I have spent HUNDREDS if not thousands at this store and if you treat your loyal customers like this across the board, you're not thinking BiG PiCTURE. HORRIBLE TO SEE THIS WHEN I ASKED TO RETURN AND THOUGHT IT WAS NO PROBLEM. Don't buy the testers either because they fail, cost you more!, and are so cheap they fall apart in hands while using them. JUNK - try the RAYNHAM FLEA MARKET INSTEAD!! read more