Hired this company, HelloTech to install a SimpliSafe alarm. The tech arrived, mentioned he "was in a hurry, and needed to knock the job out quick. Even asked if I could assist him in unboxing and connecting all via my iPhone.
He proceeded to install two door sensors. Then got to a window. He could not get the sensor to stick, so he decided to drill. He drilled a hole into the window frame and the window glass immediately cracked all the way across.
He asked if he'd like me to proceed. Declined and told him this job is done and would like to terminate. Also, asked him to file an incident report of the damaged. He asked me to just do it all via email. Again, I declined and asked him to file the report while still on site and on speaker phone.
Very unprofessional and unequipped to do a simple job and task. Did not even apologize for the damages he caused.
Now the fun part, getting my property repaired back to original form. A brand new home! They have been extremely unresponsive and is tracking towards a date in small claims. Also, spreading the word about how horrible and unprofessional this experience has been.
Proceed with caution with HelloTech. They don't care that they damaged our brand new home. Nor respond to several calls, emails and chats. Stay far away and hire a company or individual with better practices.
Overall experience a 0 of 10. read more
