Dump. In a yellow box. Attitudes from down under. Utterly shocked & more or less enraged that individuals could lack such skills in communication. I used Hertz rental as a supplement as my car was repaired by an auto body place. They were inconvenienced that we even warranted a conversation. From pick up to drop off it was a mess. The saving grace to warrant a second start was the manager who saved the drop off. Last name was Patel; can't remember his first. Because we had to wait an additional day he was understanding and let the drop off be picked up by my insurance. Day one of drop off: we called 3 hours ahead & were told someone would take us and drop us off at the collision place- 15 minutes away. He arrive and the employee said we would have to call an Uber!!!! Part of your services that you offer are "we'll pick you up!". This is insane. We called to verify and advise we were on the way. And we need to get an Uber? There were multiple failures during this experience. Thankful that day two of drop off was handled marginally better by the manger on duty. read more