Ok. Here is an update. This was a Groupon Gift Purchase. I'm still not sure what has happened because the vendor nor Groupon told me. Even if it was a misunderstanding about the date if appointment, I'll never know. Regarding the vendor, the customer service was a three out of 10. No one every called me about my complaint last week. It took weeks for someone to call me back to make an appointment and weeks to schedule one. Way too much time wasted on three separate occasions where a reasonable professional response should have been provided (generally 24-48 hrs). I will say the service (massage) was outstanding with Kim and was exactly 50 minutes as promised. The issue of the complaint never came up by the vendor, I was never even asked if I liked the service. Due to that alone, I would not return though I was looking for a new therapist. Mine is retiring. What a shame my concern wasn't ever addressed. I have stayed with my last massage therapist for years. read more