Originally I was very excited for a new Japanese honzen/set menu cuisine to open up in Queens, but was unfortunately met with a disappointing experience. Note that my experience and review may just be bad luck or due to individual taste, but it is as follows: Their food was mediocre at best, with improvements to be made in the details. The overall presentation was good, and the side dishes were ok, nothing with the "wow" factor but also nothing that was insanely bad. However, the miso soup was undoubtedly lukewarm and overly salty. Additionally, the plating of the Akami, chutoro, and ottoro came out in the reverse. They should've plated the sashimi starting with the least fatty tuna to the most fatty tuna, but instead flipped the order so it was a little awkward using the chopstick to eat in the correct order. I ordered the seared Hokkaido Scallop and Hikiniku Don. I would have expected the scallop to be hot if not somewhat warm, but it came out seared and cold. The icing on top of all this was that while eating my soup (eating, because it was too salty so I forego the soup) there was a piece of plastic inside the soup which is a choking hazard had I mistakenly consumed it. I notified the waiter promptly who said she would let the manager know, and that was it. There was no response or acknowledgment from the manager for the rest of the meal. When we were done, the waiter came to clear our tables. We had originally ordered a 300ml sake in which there was still unfinished sake in our cup and the waiter wanted to take that away - we were very confused and told them we weren't done yet. After we paid, I asked for the manager and told him about my experience. He responded with sorry, they were too busy today and he had heard about the plastic in the miso soup from the waiter, would we like some complimentary dessert instead? I told him that it wasn't necessary. I feel like how the restaurant approached this entire situation was very unprofessional. First and foremost, I wasn't trying to request for any compensation from this experience. However, once the manager heard about the situation he should've came and made some acknowledgement instead of acting as if nothing happened so the customer had to finish paying and then ask to speak to the manager and then saying they were too busy today. Taking a couple steps back, this is a Japanese restaurant with a middle price range ($60-$100 per person). As a customer, I have certain expectations when I am paying above a certain price range, especially when it comes to Japanese cuisine - they are known for their customer service and attentiveness to detail. Personally, I really like to eat Japanese set menu, which was why I tried Honzen in the first place. However their food, service, and attitude should be improved upon. read more