an absolute train wreck of a release. this was for the Twice/Gyomei Funko Pop Release i don't ever leave reviews but this one was one for the books was waiting in line outside for 5 hours the mall entrance where security told us to wait at since we cannot wait in the mall, but that is how shoe/Pops releases go at Springfield 11 am rolls around and we are finally let in after spending what felt like forever in freezing temps...much to my and the other 14/15 others in the line outside surprise, there was already a line from "mall walkers" that were let in early. Employee in charge at this time did absolutely NOTHING to help us out, disregarding the line and even passed out pieces of paper that had numbers based on who was in line at the Hot Topic, to which they didn't even check the papers in the end. Even after Mall security acknowledged their mistake and said our line was first since the early morning, and left it up to Hot Topic to fix, Hot Topic (don't want to put employee name) didn't acknowledge our line outside to be the official line, even when security had already confirmed it. Based on the amount of chases and people in the outside line, I would have gotten a Twice chase that I was waiting since 6 am for , but ended up leaving with a common Twice I already have. bought another just to make the wait worth something Worst part was it was given to me damaged. Figures. While I didn't have the best experience here and was stolen of a nice opportunity to buy, I bet corporate hasn't equipped employees with the training on how to handle situations like this. read more