Interjet Manager Marco Aguilar Interjet Employee Teresa Fonseca The manager and employee were extremely unprofessional and kept contradicting each other. I told them I went on their website and it says Interjet's own website where it states that Interjet is the only Mexican airline which allows you in its international and domestic destinations to check up to 110 lbs of luggage per passenger... and no where do you see "but" or "unless you have a ultra light" etc (picture attached). They told me to learn how to read and that I should NOT rely on checking on Interjet website for baggage information because it may be an OLD website and that the agency is responsible for telling you how many bags you can check in but the agency email instructs you to check with your airline for allowed baggage and I not only checked on their website, google, but also entered in my confirmation code to view exactly how many I could check in but there is no information about how many bags are allowed and you do not get the option to pay for bags so it is another reason to think you get it for free. Marco and Teresa then asked me to pull up my boarding pass and pointed out to me within a barcode that it said Ultralight which they said means no checked baggage allowed and they told me to learn how to read. I repeat, the manager on duty told me to LEARN HOW TO READ. That sums up Interjet, their professionalism, and customer service. On top of it all, I asked for their name and told Marco that he is not behaving as how a professional manager should behave and Teresa then threatened to cancel my flight for saying that. I got threaten to have my flight canceled for saying that they are not professional and trick their customers. I left the check-in kiosk and when it was time to board the flight, Teresa came straight to my husband and I and forced us to pay for a carry-on luggage that she said was too heavy without even having a scale with her! She said I could not take out anything and that we had to pay a bag bc it was over 10kg. She purposely came to attack us and single us out for revenge. We have been targeted and these employees cannot continue there or this airline. Absolutely ridiculous trash of an airline!! read more