I was convinced by the store manager that I needed to have my ring service to replace the prongs around one of my diamonds. They replaced the prongs and set my stone but it was sitting higher than the rest of the diamonds and I noticed they had done some type of engraving on my ring when in reality they shaved gold off my ring. I dropped my ring and the diamond that they reset and replaced the prongs shattered my diamond in two pieces and ruined my ring that I've had for 41 years with no issues until Jared got ahold of my ring. Now they won't take responsibility and have told me that it will be at my expense to replace the diamond when in fact it was their shady workmanship that cause my damage. What a coincidence that the only diamond to get ruined is the one they repaired. I would not be complaining if it had been one of the other five diamonds on the ring but it truly shows that it was their fault because the diamond was not set properly. Stay away from Jared!! They will ruin your jewelry and then turn their back on you. Never again with store. The manager also sold me a cross which he stated it was solid gold but turned out to be hollow. Do not shop with them they are liars and will steal gold from you. read more