DANGER. Dog owners beware of Dogtopia!
My puppy sustained serious injuries during a visit to Dogtopia that required emergency vet care. Dogtopia DIDN'T notice anything happen, nor did they see his very pronounced limp. And then they implied that both myself and THE VET fabricated the extent of the injuries.
The severe negligence (their cameras hardly ever work and have many blind spots) combined with their lack of accountability and even lack of empathy in my specific situation, show that management does not actually care about the dogs in their care. Do not send your pets here!
Full story here:
After just a couple weeks of sending my puppy to Dogtopia, he came home limping with an extremely swollen elbow and multiple, deep bite marks. We had to rush him to an emergency vet where he required sedation, X-rays, stitches, and two drains due to the severe injuries. The vet confirmed that the damage was substantial and could not have gone unnoticed by any aware individuals present. Given the size of the injury, the vet said likely a large dog had bit and shook him, causing deep pockets where infection would have built up if not immediately addressed.
Despite this, the manager at Dogtopia claimed they "reviewed the surveillance tapes" and found nothing. Shocking! He also went on to suggest that if the injuries were as severe as the vet reported, they would have noticed it. This dismissive response seemed to suggest that both the vet and I were fabricating the story. Additionally, the manager insisted they never saw any signs of limping or bites, even though I observed these issues within minutes of picking up my dog.
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