Spoiler: terrible return policy, they'll fault you for damaged goods, rude managers. You're better off at Canadian Tire, a five minute walk away. I bought a salt grinder and a pepper grinder from Yonge/Bloor Kitchen Store Plus on Sunday. At the cash, there was some confusion over price tags on the salt grinder, and the cashier had to go to get another one or something. I thought nothing of it, so I didn't really pay attention. They wrapped up both grinders in brown paper, and I went on my merry way home. When I got home, I realized the salt grinder had some rust on the top. Also, it wasn't grinding the salt. The pepper grinder worked just fine. I went back to the store on Tuesday to have the salt grinder exchanged. I'd bought it just 2 days earlier and still I had the receipt and credit card, so I thought it would be a quick in-and-out. I just wanted to replace the faulty item with a new one, I wasn't even asking for my money back. To my surprise, the managers refused to return/exchange it. They insisted I must have damaged it. What coud I have possibly done to produce this much rust on a (supposedly) new grinder in under 48 hours?! It was also how I was questioned and treated. Within seconds, the manager (I don't know his name) said it was "suspicious" and he kept repeating that word, referring to me / my presumed conduct. He said it was also "suspicious" that I'd brought the grinder back wrapped in tissue paper. I didn't want it accidentally knocking salt loose in my bag! He asked if I had shopped here before. I said yes, once, years ago. He then made a point of the fact that I didn't have an account with the store. I still don't understand why that was relevant, except maybe to suggest I was less trustworthy because I wasn't a regular customer? I just wanted a salt grinder that grinds salt! I didn't know this was going to be a test of packaging skills or my brand loyalty. It was bizarre. And worse, it was humiliating. All of this happened at the cash register, with lots of people around. They made me sound like a sneak or a thief, even though I'd returned to the store within 2 days and I had my receipt. When he opened it up (which I hadn't though to do), we saw there was even considerably more rust *inside* the grinder too - the metal had been pretty badly corroded (see pictures). He left. I thought it was to go get another grinder, because no one could reasonably believe a customer could do that much damage in less than 2 days. But he just switched out for another manager, this one named Connor, who told me to call the manufacturer for their warranty. On a corroded $12 grinder?! This would have been a painless 5 minute situation anywhere else. I was very confused by their behaviour until I looked at the reviews here. I see this store has a bad rep on returns and exchanges. Thank you to the other customers who have provided honest commentary here. There have been lot of other people in similar situations - there's a pattern of disregard. So even though I'm still frustrated, at least I'm not as surprised. I'm definitely never going back, and I'm telling my friends. I wish I had gone to Canadian Tire. It's just up the road. read more