I saw the great ratings for this company and that's what led me to booking their services for unloading a box truck in advance for my move. Initially communication with Katie was great, she double confirmed the date and time. She also confirmed my message when I knew I was running a behind schedule due to low tires on my box truck. Unfortunately after that, it was not excellent. Two hours prior to our scheduled time, I had Esteban showing up to my house and calling- I assume miscommunication to the movers on the original scheduled time. Once I arrived I was met by Esteban and another polite young man. Esteban having what seems to be a lot of experience, did not handle communication or my belongings and home without damage. Perhaps he was in a hurry, but after being asking politely to slow down and take his time with the other laborer almost tripping up the stairs on the other end of things and scraping the wall and tearing across the carpet, there was still rushing and a failure to protect the property. Furniture was slid across the box truck floor instead of lifted by the dolly when it was an option. This resulted also in lost feet to some furniture items. Door frames were scuffed, walls were scraped and scuffed requiring touch up. I'm lucky the carpet did not tear on the edges of the stairs where the person going backwards was bending his shoes across in order to not lose balance. I did ask them to stop before even getting to my expensive leather couch and washer/dryer to avoid any further stress of damages. I feel like interaction with a male homeowner would have resulted in more respect being shown to the property and some of the communication would have been taken into consideration when asked to slow down multiple times. If you use this company and have carpeted stairs, I'd highly recommend having plastic put down prior to the moving date as well. This isn't explained in the quote but in addition to the trip fee out to your residence, they also charge for the time it takes to drive/return back to the business location/house location, which they were kind enough to remove from the bill since it was not explained on the quote. read more