Be Aware ... Mac.Bid can have some very good deals, but you can also get some very BAD DEALS and lose a lot of money. They will not refund you, well maybe if you buy the "ASSURANCE" an extra charge, minimum of $7 plus. Otherwise, it is a flat NO, that's the policy. I was literally told, by the Customer Service Agent, that when purchasing an item. Mac.Bid has no idea what is actually in the box. They trust what it reads on the scan and advertise as such, it says "Lift Chair" could be a "Feather Pillow". You paid $260 plus the $3 fee and 15% of $260. For just slightly over $300 for what you thought was a lift chair, with vibration, heat, massage, speakers, cup holders. Faux black leather. A lift chair heavy heavy item. Well, what actually happened was I put it on a HOLD. The HOLD did not go through apparently, as they said I didn't pick it up in time so I lost $85. Which was the restocking fee. Turns out the chair was still in the warehouse in the same spot, no one had moved it. After much debate with the local CS Team a manager intervened. I said I would purchase the chair now at the sell price which was just a few dollars more than my original price. My request was that I get my $85 back as I am still picking up the chair. They had changed the Hold process, it didn't explain it when I put it on Hold. When I was shown the new process, even the girl showing me agreed the places needed to check off were so faint they may be missed. The process has now been changed again and basically the same as it was originally. I still have not received my $85 and was told I will not. Back to the chair that we did receive. We were not familiar with "ASSURANCE" at the time. The manager briefly said to us " Assurance is $9" I think my response was "oh" I had no idea what that did, I wish he would have explained. Still he moved the box onto our cart, then opened the box to see that it was in good condition. Everything was vacuum sealed in plastic. This appeared to brand new with everything there. What could be wrong. We did have him open a little slit on one of the packages, so we could feel the faux leather. Oops, this is NOT FAUX LEATHER this is fabric. Of a dark gray color. Well our brother really needs a lift chair. Fabric isn't the best but it will have to be ok, the price is great. Off we go, We didn't have issues at least not as much as expected moving it into my brother's place. Then we opened the box and I began to assemble it. It wasn't easy, but not too difficult, it wasn't just loud the back in, you put the entire chair together. As I was doing it, it just seemed cheap, or as if you were a big heavy person (as my brother) this chair is going to fall apart instantly, like the back will fly off and arms will go too. Then I said wait there isn't any mechanism to this at all, no speakers, no lift, no heat, no vibration, no cup holders. It's a cheap recliner that could have been $150 in a cheap furniture, that's all it is worth. Called the number I was given by the manager if we had any problems at all, he said to give them his name.. I guess that was to appease us for the time as it did nothing. That's when I learned all about ASSURANCE and that they don't know and do t care what is in the boxes. It is a gamble. My advice, if you are spending more than you would want to lose, buy the ASSURANCE. You will lose what you paid for the ASSURANCE, but nothing else. My sister bought a garbage disposal, and it was full of You Got It "GARBAGE". Beware is my advi read more