Update 07/31: Makespace said that under the terms of service they are not liable for damages in fragile items. This is a very odd argument for a company that is paid to store household items. Worst of all, the crew that came to my house to pick up stuff saw all the labels saying fragile and the contents (including their manager, Carlos) and no one advised or expressed concerns on the risks. Clearly, in the way my goods were broken they were not careful in transit or in storing. So, if you have bricks to store, go ahead with them. But if you have something that you care about, stay away. Update 07/27: Makespace made me an "offer" today. They would give me 50 dollars on top of what they deemed to be the fair price of my damage, 30 dollars. This is less than half of my losses. And they want me to stop posting anything bad about them. So, be advised: they break your stuff, they will not reimburse you and they'll try to buy your silence. STAY AWAY!!!! Worst storage company possible. Get away from them. You expect a storage company would secure your belongings while in their custody. We had 11 items broken/damaged with them, in several different containers. Tried to reach customer service last Monday and no answer yet. Stay away from these guys if you want your stuff preserve read more