Scum bag dealership... who threw every excuse they could. Scheduled a battery replacement service for $259.95 online that included the battery and labor charges all in one. This ACDelco gold battery cost $175 pretty standard at most dealerships to include the Lafayette GMC. The additional $85 packed into this service is the labor fees and installation costs FOR A BATTERY install. We agreed to pay that knowing $85 is quite a large cost associated with a battery install when most places will install the battery completely for free (would have walked out the door paying $175+tax). We were willing to pay additional money to have a "reputable" dealership.. or so we thought.. install the battery and do any additional simple reset steps that sometimes are needed. This is where it gets bad. After scheduling a service online for $259.95 + a coupon for $10 off a service, my wife went into the easy appointment. It was already booked and selected and agreed on the pricing. However, when they saw a pregnant woman who needed to get to work in a timely manner (it took them 1 hour and 45 minutes to get to our scheduled appointment for a battery to be replaced)... they nickel and dimed the hell out of her. Charging a labor fee on top of the $85 labor already baked into the battery service... not giving her the $10 coupon we selected when we scheduled the appointment... and charging a petty "shop supplies" fee for a battery replacement. When she got home, I immediately called the dealership to inquire why everything was so off and wrong. Adam's reply was "we are eating the cost of the labor and the battery". I immediately called him out on that as I had already looked up the price of the batteries AND called the Lafayette GMC to confirm that battery was $175 without installation. When Adam was called out, he said "there's nothing we can do". By doing so, the Delphi Mann City GMC committed false advertising on the price of the service we scheduled AND then further false advertised the $10 discount we applied and then further degenerately charged labor fees on top of and already high $85 shop charge to install a car battery that is under the hood... read more