I was from out of town with a check engine light and misfiring problem on my 2022 Ram. The service…read moretechnician came from the work area, diagnosed the problem and test drove it all within 30 minutes. A truly outstanding experience with mechanical knowledge and dedication to customer service. If I lived here this would be my go-to shop for auto service, we are very grateful for getting our truck back on the road to Georgia!!

I have been a customer of jarrells auto repair for many years and my dad before me..I can always…read morecount on them to fix the problem not only in a timely manner but I trust my vehicle when I drive away. They treat me like I'm family and makes me feel valued and respected, thanks so much to Stacey and Aaron and pops.. Taking care of me and my families vehicles and never taking advantage like I've seen many other shops do. You guys always have the right mind set to accommodate your customers and we appreciate it!!!!!

Why would someone who lives over 100 miles away leave a review for Monticello Motors? Here's my…read morestory. After Thanksgiving break, on their way back to college from Chicago to Columbus, my daughters were involved in a highway accident that left the car undrivable. (They were unhurt.) The vehicle was towed away and eventually made it to Monticello Motors for a repair estimate. From Chicago, I called and spoke to Grant. I told him my car was going to be towed to his shop and before I identified myself he rattled off all of the details from a message he must have just received from the insurer. Before I had to follow up, he called me, told me the cost and predicted, based on experience, that the insurer would likely consider the car a total loss. He was so kind about it. I'd never been through something like this and he explained to me exactly how the process plays out and what to expect. He told me he'd ship me the license plates (I hadn't even thought of that) and anything else in the car and said the cost of shipping wasn't much and he'd do it for free. I offered to pay and he refused to accept payment. He also told me to be sure to call him once I had settled on an amount for the car with the insurer - that he wouldn't release the car to them without my approval. He owed me nothing at all. Let's face it, the insurance company was the one paying him, yet he treated me like a longtime customer. Though he didn't say it outright, thanks to his explanation about the process I realized that the amount the insurance company offered me is a negotiable amount and I ended up negotiating and receiving over $800 more than the original offer. If you live near Monticello I think you'll be thrilled with the level of service you'll receive.

We've put off fixing all the big and little dings our car has gotten over the years from the valets…read morewho park our car in our condo complex in the city. Nothing is worse for your car than having Chicago valets park your car daily, and parking your car daily on narrow Chicago streets. Finally, we couldn't put it off any longer because our car was now 6 years old, and there were two gouges so deep, they were starting to rust. We only have one city car so we stressed to the owner of Monticello Motors how we were on a tight schedule and needed the car back in a couple of days. He offered to work on the car over the holiday weekend just so we would have it back that Sunday night. We were wary of what the price would be since there was also a huge dent where the valet had wrapped the backside of the car into a cement mullion, and we didn't want to replace the two panels affected. The owner assured us he would do his best to bang out the dent, buff and paint it where it would be noticeable on close inspection but a huge improvement over what it looked like now. He would also take care of the two, deep long gouges and offered to fill-in all the little chips of paint missing on the hood from where tiny rocks hit it on the interstate. All this, and he was only going to charge us $600.00. It seemed too good to be true, but true to his word, he did everything he said he would do, better than we thought possible, over the holiday weekend and in time for us to go home on Sunday night all for $600.00. Wow! Everyone we met at Monticello Motors was very nice, but we especially enjoyed talking to the owner who is himself a transplant from Chicago and worked for years at the dealership where we purchased our car. That gave us extra confidence he knew what he was doing and a professional to boot. I can't believe we can get this kind of service in Monticello for such a steal.

Kokomo friends, be very cautious when dealing with What A Deal Motors!!! Very dishonest and shady…read more We purchased a vehicle with multiple problems that was not revealed to us. It has been a nightmare for 6 months. Finally having to junk a 10k car.

Used car dealerships are typically notorious, but I would recommend this establishment. These guys…read moreconvinced me they are genuinely interested in taking care of the customer. Had a great buying experience, and they politely and willingly took care of some unexpected issues after purchase.

These guys are great. They have worked on several of our vehicles over the years including our BMW…read morewhich is long out of warranty. The services that they provide are very reasonably priced compared to that of the dealer. In all our experiences, they were able to accurately pin-point the problem and fix it within the estimated time. These are our go-to car guys.

best place in town to get your car fixed I would never go…read moreanywhere else they are truly honest people and they would never try to sell you stuff that your car doesn't need replaced. they are great on their prices too. they stand by their job. it's hard to find a shop that knows what they are doing especially when it with your vehicle.

We were about 2 hours into our 15 hour drive when something disconnected from our muffler and it…read morewas incredibly loud. This was the only place open. My husband went in and they squeezed us in right away and we were back on the road within the hour. The price was very reasonable too! So thankful we found them.

The absolute best experience I've ever had! I had a check engine light come on and Thomas was just…read moreas consented and diligent as I was if not more! He treated my vehicle as if it was his. He was able to work with my schedule in an emergency, diagnose the vehicle, and even recommend preventative steps for the future !! His prices are incredibly reasonable ESPECIALLY considering the quality of work! WILL ALWAYS GO TO THIS WONDERFUL ESTABLISHMENT! THANK YOU!!!

Thomas always fixes our cars the right way the first time. He never tries to overcharge or upsell…read moreanything else, and he's very polite and quick to get the vehicle done. He's definitely our go-to mechanic!

We took our Toyota Rav4 in to repair molding on the right front wheel well. I expected the usual…read morehigh charges. When we got the car back, they said we owe them nothing. Basically saying, 'our guy just popped it back into place'. They could have easily overcharged us and we'd have never been any the wiser.

wife had a little fender bender took it to caliber collision and they did great job plenty of…read moreupdates on the progress very professional and courteous staff was out of town Duane even delivered my vehicle to my house. My car was a lot cleaner when they delivered it then it was when they received it thanks. Would highly recommend

Very hardworking mechanic in this place. Does a fantastic and efficient job. Too bad it's all the…read moreway in Brookston, but well worth the drive.