I visited Matcha Matcha on the grand opening Sunday and there was a long line waiting outside since the store capacity was limited. Parking was somewhat difficult in this plaza since all the spots have reserved signs and there are only two parking spots assigned to Unit #8 of which one was blocked by a pylon. I ended up waiting 1.25 hours in line and another 5-10 mins after ordering. Unfortunately it was quite cold (below freezing temperatures in March) and it felt like the employees were not too empathetic about their customers waiting outside. When the manager (and I presumed she was the manager since I saw her giving a pep talk to the rest of the team) heard that we had waited for 1 hour outside, all she had to say was "oh". There was only one iPad available for ordering which was the main reason behind the very slow service. Perhaps they didn't envision such popularity on their opening weekend, but given how the downtown location is always busy, I would expect them to have better anticipated this locations demand and added a second iPad. The service station is a counter measuring 1.5 to 2 meters and all the drinks and food are prepared out in the open. They measure the ingredients within each drink by weight to ensure consistency. I ordered the Lemonade (sparkling matcha lemonade with yuzu; $7 total) which is made with their yuzu lemonade concentrate, Perrier sparkling water, and matcha. They don't allow for ice or sugar customization. The matcha taste was incredibly light (almost nonexistent) so I would recommend adding extra matcha for $2 if you're looking for a stronger taste. Otherwise, the yuzu lemonade was quite refreshing and I would recommend it for a hot summers day. Since it was the opening weekend, they had a promotion for a free matcha soft serve (originally $7) with the purchase of a drink. The matcha soft serve was good and it was a nice touch to sprinkle a little matcha on top of it. They also offer baked goods and pastries, but I wasn't inclined to try them. I would be inclined to visit the store to try another drink, but I'm not rushing to come back in the near future. I understand that opening weekend can be quite hectic, so I'd want to try it again when they've settled into their space. read more