This is actually our worst restaurant experience ever. We didn't get our tea and the burgers were room temperature, the cheese didn't melt and the buns were rock hard and also cold. I've worked food service for a long time and it is dangerous to serve food at the wrong temperature.
This is an automated McDonalds, I don't see how they could get it that wrong. They will not come to the counter. When another customer came in they had to come to the counter and I told the manager our sandwiches were cold and we didn't get our drinks. She looked at me so nasty and refusing to answer me for so long the other customer said he was getting uncomfortable. She put our tea and refund on the counter, first she was only going to refund the sandwiches until we brought the fries back up, we were going to throw them away but she said no refund if we didn't bring them to the counter. So we did that, it wasn't fit to eat. And I was nice to her, I don't want a confrontation, we just wanted to eat dinner.
She put the tea and money on the counter without telling us, we saw it on the way out after waiting quite a while. She was still in the back, we didn't see her put the items on the counter and she didn't tell us either. It's very dangerous to give people improperly cooked food and her reaction was so confrontational that we will not go back there. read more