Normally I wouldn't take to social media for such nonsense, but this is worth the time. My husband and I have previously used Meathead to unpack a trip from Glendora to Clovis. The team was knowledgeable, thorough and skilled, and were worth every penny. When we decided we needed to move our 3200 sqft home from Clovis back to Southern California, we chose Meathead over other local outfits based on their experience. We met Michael Bronze at our home, he assessed our property, and originally quoted us over $9500. After negotiating, we decided to rent a 20' U-haul, and Meathead would bring (2) 26-foot Meathead trucks plus 7 movers to pack, all estimated at a bit over $8K. In order to coordinate this, we needed Meathead to pack two specific rooms into the Uhaul, and we planned to drive that truck and meet a separate team of unpackers at 4pm at our new destination. At 9:07 we get the call from the team lead (Alex) stating that start time was 9:45a, but they were going to be late, as they needed to gas up their trucks. They ultimately arrived just before 10:15a. We then gave the team direction three times on which two rooms to pack, and then to fill any remaining space with boxes from the garage. At noon, my son and husband took off for Southern California with the lightly-packed Uhaul (team wasn't able to place more in the truck as they were originally late, and we were out of time,) leaving me to work with the team to finish the house. This is where it all unraveled. at 2pm, the team started "working" on the dryer, and after 30 minutes claimed that they were going to need to leave it, as they couldn't disconnect the gas hose. My husband called the nearest "man" we could find, who came over and disconnected the hose in two minutes. Shortly after, the Team Lead mentioned that "they were out of time" and were going to have to leave what was just about 1 room worth of furniture and belongings around the house. The team not only wanted to get out with the least work possible, but they didn't know how to cube a truck. As you'll see by pictures, neither truck was above one layer of items. We called the original estimator to complain and determine what alternatives we had; the best he could offer was to have another team pick up our stuff and store it at their facility, and deliver it five days later, at my expense. Having no options, we had to choose this. To make things worse, when my husband and son got to Los Angeles with their load, they find out the following: o The parts to my sons bed to bracket and tighten the supports for the mattress were nowhere to be found o Neither of the two rooms we designated as needing to be moved were completely moved o To our surprise, the headboard to the bed from the master bedroom was included, which seemed "odd" but we didn't know why, just yet. Next day is "unpack" day with Meathead: * Alex called just before 10a mentioning that they were 20 minutes late; they ended up 30 minutes late. * The unpack went horribly: - The team lead and my son almost came to blows over a rediculous accusation that our son was "threatening" the team with a serrated kitchen knife he had been using to cut plastic from his couches. - First attempt at trickery was that the guys said they couldn't find the parts to the guest bedroom bed, and would have to leave it as-is. My Sister started hunting and found the parts in a complete separate room where they had no business being. At least we got them to put this bed together. * As soon as my husband and son left to take the Uhaul back, the Team Lead packed up the team and started closing the trucks, and said "they were out of time and were leaving." Despite multiple promises to put the remaining beds together and connect the washer and dryer, they conveniently "couldn't find" the parts to the master bed and other bed, blamed the previous nights "Uhaul unpack" for losing the parts, packed up and left without so much as a "thank you." Later I found the parts to connect the beds open and laid on another out-of-the-way piece of furniture. Long story short, despite many issues, we still tipped the team $800 as we felt the ineptness of the Team Lead should not have punished the others. We have sent multiple emails to executives within the company, with the only response coming from a Director who wanted to plan a lessons learned meeting with his teams. No offers to "own" the problem, no offer of discounts, just defense of their team members. Can't say enough bad about this team from Fresno, but am more disappointed in the exec leadership of this company. They filtered my comments from their "honest feedback" website which simply stated these similar facts. DO NOT jeopardize your move with this outfit! read more