Super frustrated with Menards right now! After witnessing how they treated my father after he has spent upwards of $10K with them over the last 10 months. He is currently in the home stretch of a complete kitchen remodel and has been working on installing new granite countertops. When he picked up the countertops they were all nicely stacked an strapped to a sturdy custom shipping pallet. At that time he also received a paper asking that he recycle the pallet. The paper states to "Return to any Menards location for a $50 merchandise credit check". And also "Simply present this flyer to the cashier at the service desk to start the return process". One would naturally think the process would be easy with the markings on the pallet and the statement on the paper given. Not so! 40 mile round trip, pallet in truck and return paper in hand and Menards refused to honor the paper and give my father the $50 merchandise credit. Even after speaking with the manager they refused to honor the return receipt. If this is how Menards plans on treating their loyal customers unfortunately it may be time to rethink giving them our business. At this point it's not even about the $50 but their treatment of their senior customers and the fact they think they can take advantage of them. read more