As a lifelong tent camper we are fortunate to get our first RV. We were assigned to spot 57 and our RV could not auto-level there. We called the emergency number for permission to move across the way to an empty spot (no response from the night host at all). About 2:00 am we gave up on the night host, moved, leveled and went to sleep. All of our contracts and the KOA space number was in our window. The next morning, we were awakened by a laugh knock. A male KOA employee in a yellow shirt, white beard and straw hat yelled at me, "go up front and register." I tried to explain the night before, he cut me off. I asked if I could get my registration and contract from the window of the RV and he said "your paperwork means nothing to me, just go up front NOW and register." I could not get another word out before he put his hand up in my face said and said "lady, go to the front office and register." He then kept circling our campsite with his golf cart as we packed up. So short on sleep, we packed up three hours before our registration time was up, no breakfast and no shower, ran to the front office. Of course, by the time I got to the front office, they had heard about what happened from another employee and there was a lady there apologizing all over the place and saying the actions of their employee was wrong and inappropriate. She said in their defense, the night host should have called us back in the night (that's her job) and she should have called or left a note for them that we had moved across the way. (The park was about half full, tons of open spots). So one KOA employee jostles us out of our sleep, belittles and disrespects us, the KOA night host they say is new to the job and made a number of mistakes including never giving the morning crew a heads up regarding the night before. So KOA culture is: (1) do not talk to your paying customers, just yell at them and belittle them and (2) when you on board night hosts, you do not adequately train them in customer service. Joined KOA top membership, first RV, first road trip, first stop on the road trip and this was our first experience with KOA culture. read more