The main reason we booked to camp was because of the heated pool and spa. The spa was completely out of order. We were not alerted of this before our stay because we would've canceled the reservation. The pool was extremely gross, completely green and upkept. (See attached photo.) I'm not sure why this is acceptable. We did not feel it was safe or even sanitary to swim. We had a very disappointed kid....and parents. Again, this was one of the main reasons we came. The pool was finally drained yesterday...again unavailable to use. The showers turn quite cold anytime someone flushes the toilet or showers at the same time. This was irritating, but especially when you have a small child screaming every time it happened. Overall, we were disappointed with our experience. It was mostly due to the spa and pool being unavailable. The staff was overall very friendly and helpful. So we appreciated that. I emailed the company, and they just said that they were working on getting the pool up and running and "we do not do refunds." Terrible customer service. read more