My years in the Automotive business taught me you can't please all the people all the time. So, after the excellant service I got at Midas Muffler Shop & Complete Auto Service at 680 West 7th St in Eugene, Oregon, I decided to write a review after reading a few of the dissatisfied reviews on Yelp that rated the shop at a 3 1/2 Star Rating. When an industry has a less than stellar reputation, expectations from many customers color their perceptions and are many times never pleased because of those reasons and nit pic and complain about trivial things that are bound to happen in a busy shop. When I see a busy shop I see that as a plus, not the whiners and petty folks that never give good reviews. The first bad review on Yelp I saw the reviewer showed his ignorance right away complaing that he was miffed that he was charged an hour rate for a job he felt took a half an hour. Auto shops charge according to the "Chilton Manual" If the shop has a pro that can do the job in less time, is a good thing because there will always be a tech person that takes longer than Book Time. This reviewer bragged he knew alot about car repair but oviously was blowing smoke to justify his ignorance. It's hard for any business to get 5 stars across the board no matter if they deserve it. In the food service industry a good chef will hav e a bad day for example and get the one star review that brings the average down putting out a dish that is sub-par to the restuarants normally high standards. The owner of the Midas, Steve, went above and beyond great customer service and gave me a ride home because Eugene had a snow storm and the cab company I had a booking set to pick me up at the time I dropped my truck off after my usual auto shop recommended I take my truck t9 Steve, Unfortunatley, for my old shop, Steve won my business now as he gave me a ride home in the snow storm that hit so hard my cab company could not honor my pick up reservation as they only had five cabs working. So, hopefully my five star rating will catch his shop up to the four stars that is about as good as it gets for Aiuto Repair shops anywhere. He did it out of a good heart and his shop rates are lower than most. read more