Came back a year later on another ski trip. Massage remains fine but shocked by the incredibly poor customer service. Price list on the wall (photo sent) is now higher than on website ($60 for 1hr combo). When I asked about this, the person checking us in said they would honor website price. During the massage, they did foot massage instead of combo, despite inquiries if we were getting what we requested. On checkout, we were charged $60 each and told that the other person didn't know what they were talking about and that the website was "old." (Note: it is their own website!!) They finally agreed to honor the $50 price (which was what a foot massage cost anyway), but then had the nerve to demand a $15-20 tip on top of the charge (in accordance with a sign on the wall listing this as the "recommended tip.") Probably won't return, as it isn't worth the risk of being harassed in this way. read more