Unfortunately I was scheduled twice and paid likewise for both days consecutively. The system in place negatively dinged me as I was in the process of taking the test when a proctor had to stop the test due to a Firefox pop up. I was told to call the first time and a rep (bill) had told me to submit an email and close out the Firefox application, which had not opened up on my end or on task manager. Bill then states over a replied email that I would need to purchase a new copy (85-90$) to close out my Firefox. I then call in to speak with another rep (Suzy from escalation) and was told to just log out then in so I may begin the test. The prompts and screen states no test is scheduled, so I call in. This does not resolve the issue and with speaking with about two more reps (I logged in an hour early come start of this timeline) and am told that I would not be taking the test today. As of this review, I have spent close to 200$ logging in 5 minutes prior and a whole hour prior. It is a struggle to complete these frontline tests for LE jobs in my state. *edit (12/21/23) - was prepped the next day to retake the test with a credit for the amount needed, but was canceled in the middle of the test. Same deal, was told to email customer service and go from there. - was told in the same day by a rep that another restricted application was why I was terminated from my test. Rep states it was unsure if I could receive a credit again, but recommended I take time to take test in person versus online/at home. This will be attempt 4 across two days and the requirement of purchasing a whole new test per this new rep. read more