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From Riza H.'s review
Jun 12, 2008
Osaka Sushi, I want to like you... but on Tuesday June 10 2008, you indeed disappoint me.. well that includes 11 other of my friends. The sushi you provide is ok to my standards though I would love to LOVE your Volcano Roll... Well, its a Tuesday, so that is why we made a reservation on a TUESDAY and on this faithful Tuesday June 10 2008, Osaka Sushi was indeed shorthanded. From what we got to know after the "whole ordeal" ~ please do read if you want and have the time at the bottom of this review... 1. One of the sushi chefs was on leave. 2. One of the cooks was also on leave. Left 3 waitstaffs handling everyone on this Faithful Tuesday Night. Our waitstaff on that evening was Mike. Perhaps he was new or perhaps he just had a bad hair day. You see, the frustration came to a boil, when all our group were seated @ the Patio. We were there @ 19:00hrs aka 07:00 PM. At most everyone in the group who has RSVP-ed for the "feasting" came @ 19:15hrs aka 07:15 PM by the latest. By then only some of us were given the menu. I requested 11 other menus for everyone in the group yet they did not came as requested. Only by about 19:30hrs aka 07:30 PM our order were given to the waitstaff, since most of the time our waitstaff were missing in action. The first order served to our table ONLY CAME @ 20:30hrs aka 08:30 PM. Does it means it takes the CHEF or the COOK to come out with our appetizers and even some drinks or wine 1 hour of waiting time??... Osaka Sushi, by these time, everyone felt our time were wasted coz only like 4 of us in the group got their MAIN ENTREES completed @ 21:00hrs aka 09:00 PM while the rest of us of 8 were served only with (drinks) of water, wine and hot tea or just appetizers... :( ONLY after my fren approach the MANAGER of Osaka Sushi, he apologized due to the HORRENDOUS SERVICE profusely to her. Why not with the whole group????? We want to have a good time yet with this service and execuses you gave us (see the above explanations about the staffs/chef/cooks) we left with no choice but to endure the service as an act of kindness. We do not want to create any "madness" but all the food were out ONLY by 22:15hrs aka 10:15 PM. Why is this happening to us????? We are good customers but yet we were treated as if no one cared??? See, OSAKA Sushi did not expect a TUESDAY NIGHT TO BE A BUSY NIGHT, but isnt it, if you want to run a restaurant you Need To Expect The Unexpected.. We choose to reserve our dinner on a Tuesday night so as to shun away from the crowd of the Friday evenings or the weekenders... Yet OSAKA Sushi cant uphold your service... Tsk Tsk Tsk... I'll be afraid to return.... It makes me feel so sad to write this review. But someone has to write it, coz this is what my group had to go thru on that faithful night of Tuesday June 10 2008. Perhaps it would be safer if you come only with your partner... For the rest of the YELPERS who had your lunch or dinner before us, you are indeed very lucky... and the customers who voted in 5280 as the TALK of The Town you are indeed very very lucky... read more































