This is an unfair and frustrating ordeal for me because I purchased a new KIA that was a lemon from them!! I wish I could give them no stars!!!! It is now July 16, 2024 and I am forced to ascertain legal assistance to help me get my car back despite trying multiple times with my title and keys in hand and Still have not gotten my Kia back from the dealership in Fairfax city that was towed there on May 20, 2024!!! I don't believe that Ourisman Fairfax Kia located on Fairfax Blvd would be able to treat consumers with no regard to their health and safety issues when the car that was sold breaks down with out any warning signs while the person is driving it on the highway in Northern Virginia and the surrounding areas!!! They are so dishonest and rude it's sickening! I have been misinformed and discriminated against by this dealership because of my race and ethnicity. Discrimination against women is unacceptable! The GM that is currently running the show should be ashamed of the unfair treatment female customers like me who purchase a KIA. This is probably why the Employees never stay long at Ourisman Fairfax KIA!! It is shocking that this dealership is still in business!!They have no problem selling the vehicle and cashing the check but buyers beware of what is coming around the corner when the car has recalls, overheating or mechanical problems!Hoping that the Ourisman Fairfax Kia will not allow the car to be stolen, lost, or damaged by their employees! How can they lose your car that has been physically located at this location! This is my crazy experience and unfortunately it is the truth not a chapter from a novel!!! This car buying experience has been so terrible I have not even seen my poor financial decision when I bought my white Kia sportage that I nicknamed "snowflake"!!This has been financially emotionally and physically draining for me. Spending nights at my computer documenting everything that has transpired because it is such a challenging situation! As of now I am working diligently trying to get Snowflake back on the road safely. Lastly, I would hate for this to happen to You or to your family member!!!!!! Ourisman Fairfax KIA new Management are SCAMMERS buyers please beware!!!! Thank you for reading my review. Your time and positive vibes are appreciated! read more