I want to recognize the outstanding efforts of General Manager Tommy Omar and Product Specialist Michaela Matthews for completely turning around what started as a very frustrating experience. Initially, I had significant issues with my 2024 Kia Carnival SX Prestige, including tire and battery problems from the manufacturer. Unfortunately, my earlier interactions with the previous service team were filled with miscommunication, repeated appointments, and a lot of back-and-forth that left me feeling discouraged and ready to walk away--not just from the dealership, but from Kia altogether. However, just as I was about to leave for good, Tommy and Michaela stepped in. They took the time to truly listen, carefully reviewed all of my documentation, and most importantly, took ownership of the situation. Within hours, they had a clear plan in place, addressed the issues with my vehicle, and ensured that prior concerns and expenses were handled promptly and professionally. I genuinely love my van, and while the earlier experience was disappointing, Tommy and Michaela completely restored my confidence. Their responsiveness, accountability, and commitment to making things right made all the difference. Because of them, I'm not only keeping my vehicle--I'm also confident in returning as a customer. Kia should absolutely recognize their efforts, as they didn't just resolve a problem--they rebuilt trust and positively changed my perception of both the dealership and the brand. read more

I leased a 2026 Yacht blue Kia from this dealership. I highly recommend you use Tim Brown as your sales person. He was a delight to deal with. read more

awesome sales team, great buying experience and they were very knowledgeable. I would Definity buy another car from here!!!

I had probably the best buying experience I've ever had yesterday at Ourisman Kia in Fairfax. Appreciate the information, courtesy and respect I received in the purchasing process. I hope they get a better building soon (certainly warmer), but despite the chill, the team was cheerful and helpful. read more

1-Star Review - Beware of Bait-and-Switch Tactics I had one of the worst dealership experiences of my life at Ourisman Kia of Fairfax. Before driving over, I was given a clear out-the-door price on the phone. When I arrived, that price suddenly changed--by a lot. When I calmly questioned the discrepancy, the salesperson actually raised his voice at me and said, "Are you calling me a liar?" Completely unprofessional and unnecessary. What makes it worse is that multiple other dealerships warned me ahead of time that Ourisman Kia of Fairfax is known for this exact bait-and-switch tactic. I should have listened. If you value honest communication, transparency, or basic customer respect, save yourself the time and frustration and go somewhere else. There are plenty of dealerships that honor their word--unfortunately, this is not one of them. read more

If I could give 0 stars, I would. I went to Kia because the hydraulic support on my trunk broke due to a factory defect. They told me they would order the part and call me in two weeks--no one ever called. Three weeks later I had to go there myself just to find out the part had already arrived. When I finally took my car in, I wasted the entire morning waiting, only to be told hours later that they couldn't fix it because a "body shop" had to remove the bolt first. This is something they should have told me from the very beginning. On top of that, the service advisor, Rochelle, was rude, cynical, and completely unhelpful when I asked for clarification. As a rideshare driver, I pay nearly $400 a week to rent this car, and having a broken trunk hurts my work. Kia's lack of professionalism cost me time, money, and months of frustration. To make things worse, during my first visit I asked if using the trunk manually would cause more damage while waiting for the repair. Their employee assured me it would not. Now, the trunk doesn't even open manually anymore, proving they gave me wrong information and left me with an even bigger problem. Terrible service. read more

I bought a 25KIA Sportage last year and handed over 40K+ cash, I was treated wonderfully. ONE YEAR later, I went in for my second oil change and they charged me close to $500. They failed to live up to their warranty. I bought the interior exterior warranty program. It was sold to me as an annual car detail with some internal external protectant and would fix all small dings and material rips in the interior. I went to the dealer and pointed out a small nick and my service rep said, no they just spray the car with stuff. It was returned to me with ding of course but also a bird poop stain. Trunk and coin holding areas remained unvacuumed . I was told I could bring it back to the Toyota dealership that did it. The more I complained the more I was told "it's all good". They were dismissive of me and my needs. Finally the manager came out and gaslit me, saying he would have me removed from the private property. He begrudgingly took the car and buffed the stain out, which took all of 5 minutes. I am 65 years old and 5 feet tall, I posed no threat. Additionally, I waited for the complimentary Uber ride for 1 hour at FairOaks Mall, watching three drivers turn around?? When the fourth one came, I got in and said I've been waiting for 45 min. He turned around and yelled and said that's not my fault. He started to head east on 50 and I knew the dealership was west. I asked where we were going? If he had calmly said I'm heading to 66 west and down 28 I would have been fine but he kicked me out of the car and I had to wait another min or two for my 5th Uber driver. No one at KIA cared about my ordeal and again I was told," it's all ok." read more

I'm giving two stars because the gentlemen working last night at the service desk were polite and fixed the problem despite being left high and dry by the company (what kind of manager leaves at 5pm when the business is open until 7pm?). 1) Ourisman recently decided to discontinue oil changes for life. You want to do that, fine, but have the decency to tell your customers. I would have never bothered with the 40+ min (one way) drive and subsequent headache. 2) Rochelle tried to pull as fast one and charge me for a service I never agreed to or requested. OBTW, that unapproved service was originally $480 + oil change = $600 but, you "did me a solid" and lowered the price to $400. If you're working on commission, work on your up charges but do not arbitrarily added services. ** As I said at the top, the two guys left without a manager did the right thing. They got on the phone with a manager who approved (as they should've) to only charge us $120, the price of a discounted oil change (I had a $99 oil change with tire rotation coupon.) Thank you for making the decision for me to never return. read more

Not sure why this dealership refuses to honor other KIA dealership maintenance packages with a $50 copay, but is wrong and they should tell people this on the phone when they mention the package before making the drive all the way there. Also, where is the efficiency in not all KIA dealerships knowing the maintenance packages you purchased? Is it really that hard, given this day and age to share this information with all KIA dealerships? Do better. read more

This is an unfair and frustrating ordeal for me because I purchased a new KIA that was a lemon from them!! I wish I could give them no stars!!!! It is now July 16, 2024 and I am forced to ascertain legal assistance to help me get my car back despite trying multiple times with my title and keys in hand and Still have not gotten my Kia back from the dealership in Fairfax city that was towed there on May 20, 2024!!! I don't believe that Ourisman Fairfax Kia located on Fairfax Blvd would be able to treat consumers with no regard to their health and safety issues when the car that was sold breaks down with out any warning signs while the person is driving it on the highway in Northern Virginia and the surrounding areas!!! They are so dishonest and rude it's sickening! I have been misinformed and discriminated against by this dealership because of my race and ethnicity. Discrimination against women is unacceptable! The GM that is currently running the show should be ashamed of the unfair treatment female customers like me who purchase a KIA. This is probably why the Employees never stay long at Ourisman Fairfax KIA!! It is shocking that this dealership is still in business!!They have no problem selling the vehicle and cashing the check but buyers beware of what is coming around the corner when the car has recalls, overheating or mechanical problems!Hoping that the Ourisman Fairfax Kia will not allow the car to be stolen, lost, or damaged by their employees! How can they lose your car that has been physically located at this location! This is my crazy experience and unfortunately it is the truth not a chapter from a novel!!! This car buying experience has been so terrible I have not even seen my poor financial decision when I bought my white Kia sportage that I nicknamed "snowflake"!!This has been financially emotionally and physically draining for me. Spending nights at my computer documenting everything that has transpired because it is such a challenging situation! As of now I am working diligently trying to get Snowflake back on the road safely. Lastly, I would hate for this to happen to You or to your family member!!!!!! Ourisman Fairfax KIA new Management are SCAMMERS buyers please beware!!!! Thank you for reading my review. Your time and positive vibes are appreciated! read more

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Guys do not buy from here. My dad and I went to look at this red 2020 Kia Rio we had found online. It was a cute little car and we had genuine plans to purchase it. When driving it around we noticed it was very jerky braking and accelerating- a key indicator the transmission is slipping. So when we returned my dad mentioned that he thought the transmission was slipping and the car salesman's face dropped. The smile immediately fell from his face and he was like let me check on that with the mechanic, came out not even 20 seconds later and said "oh yeah, so the mechanic this morning noticed that too, so it's not gonna be for sale anymore" THEY TRIED TO SELL ME THIS CAR KNOWING IT WAS BUSTED. And if they had known this morning it was slipping why didn't they call me! Thank god I didn't buy it cause this could have cost me thousands to fix! They purposely try to prey on people and sell you cars they KNOW are faulty. Do NOT go here. And if that 2020 Kia Rio is still up there DO NOT buy it. read more

Update: STAY FAR AWAY FROM THIS LOCATION I would give zero stars if I could at this point. Took them about 2 weeks to get me a loaner car after dropping off my car, then they went about a month without any updates before calling to tell me it was ready for pick up. When I got the car home, I noticed that the front right wheel's cover was missing and the rear view window's wiper fluid tube was disconnected. I called them the next morning to inform them that the cover was not put back and it has now been over a month and 3 weeks since hearing from them and I still don't have a cover. They also did not warn me that there would be a break in period for the engine they replaced, leaving me very worried that something was wrong. Might be a nitpick but I shouldn't have to do my own research and consult other car professionals on why my car is running weird. read more

Ourisman Kia - Picture of missing part - Car Dealers Near Me - Fairfax, Virginia

On 3/15, I brought my vehicle, a 2023 Kia K5 LXS, in for a routine oil change. However, due to the negligence of the service department, my vehicle malfunctioned shortly after, causing me to pay over $500 out of pocket to get it towed back to the dealership the same evening. As a result, I was without a vehicle for two days until they reopened in order to repair the issue that their service department caused. One of those days I had to take off working adding to the financial strain that I already had paying for tow. On 3/17, the service department advised me they would repair the damage and drop my car off to me. A technician dropped my car off to me, only for me to notice the under shield was hanging beneath my car, scraping the ground. The technician then explained to me they would drive my car back to the dealership, repair the under shield, then drop it back off to me, which not only caused me to wait again for my vehicle repairs, but also accumulated unnecessary milage on my vehicle. The level of carelessness is completely unacceptable, as it not only put myself and my vehicle at risk, but could have resulted in significant damage and costly repairs. As a paying customer, I expect professional and competent service, and this experience severely impacted my trust in this dealership. If I could I would give this dealership 0 stars. I have photos of when my car initially broke down, oil on the tow truck & photos when they brought my car back to me with the undershield hanging. DO NOT DO BUSINESS WITH KIA OF FAIRFAX read more

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This will be long but very detailed on how bad this dealership drops the ball. Let's begin with my most recent experience and back track to when I purchased my Kia soul in November. Over a week ago I called to talk to financing department because while looking at my third party loan it is way more than what the car total was. I remember I was pressured during financing to add additional services and I still don't have my details for that. I called asked for copies of the forms I signed a week ago, since I am pretty sure originally I didn't get the thumb drive in November, at least it isn't here. I was told Boris will call me no follow up at all. Let's go back to December, my temp tags were expiring December 16th still had no word on my tags being in it was about a few days before I called the tag department to inquire further where I wish I could remember her name but she was extremely rude told me well they are here so I asked why I haven't received a call. Anyways to shorten they would've gotten to it per her even though my tag would've expired etc, long back and forth. At that time I wrote a Google review I was fed up one star, when I picked up my plate Boris forced me to fill out the Kia satisfaction survey in front of him informing me what to put, to get the additional free oil change. After tags were done I go to leave Boris came out to ask me per management to delete my one star for 250 dollar gift card to be mailed to me. I wasn't as upset at the time so I did delete it in front of Boris and never received anything like management said it's been over a month at this point. Now day of the sale in mid November day of purchase. It was busy, overwhelming, and too much pressure. After deciding on the Kia soul (not the color I would've wanted but only option) filled out the paperwork waited for over an hour for the finance department in the loud overcrowded place feeling unsafe and overstimulated (I am neurodivergent, important to the situation). Time comes where my father in law and I went in for me to do the signing, where I was pressured into tears and forced to add on additional services x amount per month covers xyz, I am so broken down I sign I get told that I'll get a copy of the signed forms on a thumb drive I remember her making it but don't remember receiving it. But again I was in a very fragile state. To wrap it all up I still have zero information on "the additional services" that caused my loan to be almost 9000 more that agreed upon price, so pretty sure dealership just added additional money at this point and stole it. I have yet to receive the information to my email from December of additional oil change for being forced what to say on the Kia satisfaction survey, I don't even know when it is due for an oil change yet, the app says 8000 miles but that feels wrong. I never received the 250 dollar gift card for removing my last review like asked in December. And I still haven't gotten a followup call regarding my copies of forms signed to get the "additional services" and pricing information. Honestly they have shown they all lie and steal and I would recommend 157% stay clear of this dealer if you can. Cross posted on Google as well. read more

I bought a new car here on 12/28/24. In 45+ years of buying cars this was the best experience I have ever had. From the moment you walk in the door it is clear this is a well run business. The entire team are attentive, professional and genuinely interested in making you happy. I was not able to get the deal I needed from another Kia dealer. When I walked in the door at Ourisman Chantilly, I explained what vehicle I wanted and where my price point was. They worked very hard to find my deal and I drove away in the exact vehicle I wanted . The checkout transaction in the finance office was quick and painless. Well done! Everyone dreads this part of the process. I highly recommend Ourisman Kia in Chantilly and I will recommend them to all my friends and family. Special thanks to Billy, Caroline and Tyler, this could not have been done without you! read more

When you drive up for service there is no bay, no where to park. The service advisors were unfriendly, no greeting or smile. Employees were talking around you and they were all eating at their desks. Ladies bathroom door didn't have a door knob, was told to use the men's bathroom (no thanks). My first visit here and definitely my last! read more

Very disorganized and poor service. Dropped my car off the night before an appointment the next day. Didn't hear back for three days. Had to continuously call back for status updates because the service advisor "was busy and forgot". When I picked my car up, I had to wait almost an hour for them to get it because they couldn't puzzle out moving other cars around the lot to get it out. read more

I had a very good experience buying from this dealership yesterday. Right as my boyfriend and I walked in, we were greeted immediately, even though they were pretty busy. We had called prior to showing up to see if a 2023 Hyundai Santa Fe was still available and if we can do a trade in. Once we gave the name of the person we were talking to, we were directed to him. Geo was very nice, attentive, respectful and helpful! Not only was he good, but the manager was genuine and helpful as well. I didn't feel pressured at all while finalizing the purchase. Even when there was a small mistake made, they immediately rectified it and explained what happened before we went any further. I appreciate that they were able to make the process and experience quick and easy. Because it took them a while to get my back license plate off, we were there until after closing hours, so I really appreciate them making sure everything was completed before they left. They even told me to come back today because one of the screws for my back plate is stripped, so they will fix it for me. Hopefully, their current team treats all their customers like this. read more

Customer service has gone out the window! I spent $35,000 for my car and was contracted to have free oil changes for the life of the vehicle. Well, that has all gone out the window. I scheduled my oil change, and no where on the web site was there a notification that the program was discontinued on 9/1/24, I never got notification thru the mail either. I showed up for my appointment and the person behind the counter just pointed at the small sign stating the program ended. Then he indicated that it would be over $100 for a simple oil change! I can get my regular mechanic to do it for under $40! I will never recommend the dealership or purchase another vehicle from them again. They don't seem to care about their customers anymore. read more

I recently bought a vehicle from Ourisman Kia and I'm really pleased with the service and the easy process they provided. David was especially helpful and professional. I highly recommend them, and ask for David! read more

This is the most unprofessionally run car dealership I have ever had experience with. They are inept, with poor business ethics, horrible customer service, etc. Cannot express what a horendous experience this has been to deal with them. Consumer beware!!!! read more

KIA makes great cars. Unfortunately this dealership doesn't care for their customers as they should. They rush, make mistakes, don't own up to their mistakes and try to make you feel like they are doing you a favor when they are in fact not. PAY ATTENTION TO FINAL COSTS OF YOUR VEHICLE BEFORE SIGNING!! They were not clear on final costs and the number they were pushing across the table WAS NOT the final number we bought the car for. "Hidden" fees were applied. Again the car is great but this dealership was not. read more

Ourisman Fairfax Kia works like a well-oiled machine; each step of the buying process went effortlessly. Everyone at this dealership was knowledgeable, professional and friendly. Nick from sales made learning about my car exciting. Howard in finance ensured everything was explained in detail and was very thorough. The General Manager also came by and checked in with me during the process, solidifying a very smooth and pleasant car buying experience. Thank you, Ourisman Fairfax Kia! read more

I really want to highlight Andres from the service department I needed to get my kia in for a tail light bulb replacement on short notice and he made it happen despite their busy schedule. I waited way too long to write this review but I would like to highlight his efforts and hard work, thank you Andres! read more

1 out of 5 stars - "A Car Connoisseur's Nightmare: Buckle Up for This Read!" As someone who's navigated the car market like a seasoned pro, trading, leasing, and driving over 17 cars in the last decade - from high-end G Wagons to practical Ford CMXs, and even zipping around in supercars - I've seen it all. Just recently, I seamlessly traded up to a brand new Tesla at Pohanka, at literally zero cost. So, believe me when I say I know the car game inside out. But nothing prepared me for the tragicomedy at the Ourisman Kia Fairfax. Picture a "new" Kia Telluride - broken before it even hit the road. This wasn't just a blip in competence; it was a full-blown dealership meltdown. We had everything lined up since Christmas Eve: better offers sidelined, baby at home, all set for a quick deal. Instead, we got a ghost town showroom, smothered in fake scents and hogged by staff cars. They first paraded the wrong car, then revealed the one we wanted was a dud. They even dared to slap on an extra $10,000 in dealer fees, unseen at any other dealership. Then, there was the Audi Tysons Corner fiasco - less of a sales experience, more of a 'how to not sell a car' tutorial. Patty, the sales rep, was a mix of Evel Knievel and a confused used car salesman, making us feel like we were doing her a favor by buying. Their lack of apology for the shambolic treatment added insult to injury. In stark contrast, Pohanka Lexus, led by the stellar Feraz, showed how it's done: quick, transparent, and no drama. They've even been texting us family-sized SUV options with real deal numbers, unlike Ourisman's six-hour marathon to produce a single figure we'd agreed on days before. The kicker? Sitting next to our brand new 2023 Tesla, an extremely rare Lexus ES-F luxury & Sport edition... so starting with the choice to only test drive 1 car, refusing to appraise our trade-in and texting in the back seat as we struggled to find/ turn on the headlights as we cruised towards the freeway, Patty finally woke up in time to try and poor shame us? Pretty unbelievable stuff and this is at the 40,000 foot level. In summary: The Telluride is great, but steer clear of Ourisman Kia Fairfax and Audi Tysons Corner. They've turned car buying into an extreme sport where the only prize is frustration. Check out my Audi review for more jaw-dropping tales. It's a story of dealership horrors that you have to read to believe! I'll be aggregating and going back to the start of this journey as I ramp up my review game -- find me and the rants here on Yelp, Google and Twitter @ashihadah / https://linktr.ee/ashihadah This will be the best most honest car buying experience in this crazy time macro economic and irrational trends. Update to show they are predatory and just flat out lie. I was just told that all the cars go above sticker I know that's not true and their "GM" wasn't in fact a GM at all STAY AWAY unless u want to over pay for broken down vehicles and horrible service. I have now decided to document my journey this year with cars before 2024 so to help others show support and stop these bad actors! read more

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I had no problem with buying a used car from them. The manager took care of a few extras for me, like fixing a dent that the car had and small paint touch-ups, in addition to fixing a tire pressure gauge that was not working. However, when I walked in and asked about the car, they had told me that the price had gone up, so I'm not sure how that happened. However, overall, we were pleased with the car buying experience. Tim, our sales person was very friendly and knowledgable and Simo, the manager, was easy to work with. read more

My parents and I came on Sunday so they could buy me a 2024 Kia Sportage. We arrived around 1:20pm and we left at 6:30pm. During the 5 hour time period, we have redone multiple paperwork, the first car we have picked out had a dent in it after it was "cleaned", and our second car; the sales guy drilled the license plate in wrong so it was off center. We brought the car back on Tuesday because the car didn't get an inspection to complain and get the drilled holes fixed. We came by today, July 4th, to pick the car up again. The dealer claims they've fixed the car, but we can still see the drilled holes. The manager offered to give us a refund, but he also said that if we ever buy another car from this dealership, we are no longer allowed to complain about anything wrong about any future car purchases. If my parents and I could give this place a negative review, we would. -5/5. read more

Well to begin with...I'm an idiot. I was curious about getting a new car. My current car is a 2020 KIA Sorento. Ive been getting a new car every 4-6 years. I was told by Stafford Brown KIA in Manassas (where I have bought 3 Kia's) that I had too much negative equity on my current car...but they really did try to get me into a new Kia. They didn't run a hard credit at all. Then... I get an email from Ourisman. I told them the whole situation. The negative equity, my credit score, the mileage, a picture of the vin plate, what I am currently paying per month, the approximate payoff amount and I didn't want to put anything down. I left nothing out. I was upfront with everything. I get the usual salesman pitch...we can definitely work with that. I was kind of excited but had my doubts. I should have gone with my gut. I get there and we go through the whole set up and the salesman kind of gives me hope, but I'm still pessimistic. The do a hard credit check and two hours later they can't do it. I know I know I'm a dumbass for thinking it could be done, but still, to bait me down there and tell me it's possible and waste two hours. Not cool. Anyone got some ice in the arctic to sell me?! I would recommend Safford Brown KIA. They didn't ask me to go to the dealer and they knew the same information I gave Ourisman. They were up front about everything. read more

Ourisman Kia of Fairfax has a 1.5 rating because you can not rate it lower than 1 star. We have a brand new car (purchased at their dealership) that went in for two warranty checks so far. I had to return to the service lot both times because they did not do what we requested. The worst is that they can not even do an oil change correctly. (How hard is this???) We took our car in before we went on a long trip. We got a warning light 10 minutes into the trip that said we were low on oil. They have not replaced the chamber with enough oil!!!! Most of the Ourisman dealerships have low ratings on Yelp. I am now going to Beyer Kia, and they are GREAT!!! They provide the best service I have received at a dealership. Do yourself a favor--avoid Ourisman at all costs. read more

I wish I could give 0 stars. After multiple messages not being returned from warranty department, I was told my work was not covered under warranty which was not accurate. They gave me someone else's paperwork, too. They are unorganized and nonresponsive. Should have trusted the other reviews. Will never go back here. read more

I have been driving for over 55 years. I have had 13 cars and taken many to various dealerships for repair. After only one visit I believe Ourisman Kia in Fairfax is by far the worst dealerships when it comes to repairs and customer service. I watched customer after customer complain about their car not being ready when promised. Many had dropped the car the night before as suggested only to be told that they did not have time to get to their car. My repeated calls to determine if my car was ready were either not answered or messages not returned. When I did pick up my car I observed incomplete paperwork for numerous repairs literally scattered across countertops. It was utter chaos at the service counter. Something is obviously wrong with the this Service Department. read more

No communication No response (in a timely fashion) Purchased the vehicle but the whole process left a lot to be desired Neil the finance Mgr seemed to be a ghost and Carlos seemed to be willing to help but clueless on product knowledge it, so the whole process was cumbersome The banks made the decision on my loan and buying process, not the dealership read more

Do. not buy a vehicle from ourisman kia. they are not honest people. they are trying to sell a honda pilot exl with a damaged transmission. we talked to the general manager & the pre-owned sales manager . they are aware the honda pilot has a damaged transmission but they still have it listed for sale. They should be disclosing that the transmission is damaged but they aren't telling potential customers the truth. we were fortunate to find out before purchasing the vehicle. we took the car to our mechanic & he discovered the transmission was damaged. Ourisman should take this vehicle off their lot. they should not be selling this vehicle with a damaged transmission'!! take it off your lot!!!!! read more

My experience with the service department was unlike any other. My car was dropped off on Tuesday. After reviewing the inspection report that same morning, there was virtually no communication about the status of the repairs. My advisor would not respond to calls, text or email requests for updates. On Thursday, I was able to speak with another advisor, Enrique, who let me know they hadn't even started working on my car. He said the technician may start working on it on Friday and the car might be ready at the end of the day. Friday came and went with no additional communication from any advisor. I decided I would go to the dealership on Saturday morning to get some information. I called at 7:45 on the off chance someone might actually answer the phone. I was informed that my car was ready. After paying and picking up the vehicle, I received an email from Marco, stating the car was ready. I should have checked reviews before going here. Others have had very similar experiences. The manager always responds with an apology. Why would you apologize if this is simply how you do business? On a positive note, the repairs were done correctly, but I definitely will not use this dealership again. read more

Absolutely horrible service department. They have no idea what they are doing. So disorganized, zero care for their customers. They don't honor appointments. They don't do updates. They don't offer loaner cars. They are rude. They take zero responsibility. They make me wish I never bought a KIA. Now I don't have a car. I am paying for a rental I can't afford. I am beyond frustrated and disappointed. read more

Told me it would be "a few hours" to fix several safety recalls and diagnose my check engine light that was on. I called daily (sometimes twice) and was told multiple times that they would "call me back in 10 minutes" to let me know what was going on with my car. Never heard anything. 8 days later I called and said I was picking it up, they said ok it's ready. I picked it up and the check engine light was still on. They had it for 8 DAYS and did literally nothing with no explanation. Truly a bizarre experience. Avoid. read more

I wish I had read the reviews before buying from them! So many terrible experiences with NO response from management. Disgusting. My experience is on par with the majority. I left feeling like I made a mistake. 20 days later I still have no license plates or loan information and NO ONE will call me back or answer emails. Neil in fiance is only interested in himself not customers. He went out of his way to make me feel stupid .... DO NOT under any circumstances finance through these people. Even with excellent credit they'll give you the worst rate the can. I love my car but really wish I didn't ever have to deal with this place ever again. I can't imagine the service Department being any better and clearly management couldn't care less. read more

Do NOT consider a used vehicle from this place. Very deceptive, and while my truck had less than 10k miles on it.. a local servicing shop found where they were hiding issues with the rear brakes long enough to get past the ridiculous warranty. 40k for a used truck only to pay 1.5k in repairs 30 days later. Find a reputable dealership and avoid the Ourisman name.. read more

I've been going to Ourisman Kia (formerly Fairfax Kia) since I purchased my SUV in 2013 and, with the exception of a few incidents, I've always been happy with the service and staff. What happened to me on 4/17/2023 now has me questioning whether or not I will continue to go there. I have been driving there from DC for the free oil change. In Sept 2022, I went there for an oil change and was given a laundry list of things I needed. Some things I knew that I could do myself or go to Autozone, a couple of things I could get fixed elsewhere and there were a few things that I decided to wait on. (one thing mention during THAT visit was that I needed a new battery. The one I have wasn't even a year old at the time and under warranty so I figured that was false). One of the remaining things was the cabin air filter. Ourisman Kia charges $71 for that service. The filter is behind the glove compartment and costs under $20. After watching the youtube video, I decided to change it myself and that took 5 minutes. I changed it on Sunday 4/16/2023. When I went to the dealership for my oil change and tire rotation, imagine my COMPLETE surprise when Mr. Cox tells me that his technician is recommending that I get a new engine air filter (this I had changed in Sept 2022. Shouldn't be needed AND I checked it this month and it was fine) and a new cabin air filter WHICH I HAD JUST CHANGED THE DAY BEFORE! I didn't check it on 4/17/23 to see if they switched it out for an older one so that they could prove that I needed one OR if they didn't check it at all and figured that I wouldn't know! EITHER WAY HOW INSULTING!!!! What's also questionable was that NOTHING mentioned on the report in Sept was mentioned....the windsheild wipers, the coolant flush or a new battery! I've had enough car problems in my life to know what's what and I'm a woman. Mechanics prey on us. read more

Purchased a used vehicle from out of state. They claim they do out of state sales all the time. I doubt that is anywhere close to true. It took them 6 weeks to get me my plate. I had to send a strongly worded message about not having the title sent to my financial institution. I paid all kinds of money in registration fees, processing fees, title tax, filing fees and I still owe the DMV. Never in my entire life have I ever heard of such thing where the dealership didn't cover all the DMV fees. They clearly don't have enough experience with out of state purchases. They should know what they have to cover and how to calculate it in advance. Terrible dealership that really needs some leadership and processes instead of lying and making it up as they go. My advice if you are considering this dealership is to find another place to shop. read more