What I like the most about this Panera are two things: 1) customers are made to feel welcome to relax, eat, sip, and stay awhile. That makes for loyalty. Two sets of people told us that they come on every Tuesday and knit, crochet, etc. while they enjoy their meal, the other group said they play Mah Jongg for a few hours every week. Both groups tucked away in areas that don't distract other diners. Number two on my list is that Panera, as a company policy of consciousness, donates their foods to soup kitchens. That, too makes for loyalty. Their "MyPanera" card is a good option; a nice, incentive card that offers discounts and freebies. A friend of mine and I sat with cups of warming tea and enjoyed the warm wood and upholstered chairs, the urban chic lighting, and the colorful artwork adorning the walls. Staff is ultra welcoming, there is a good selection of breads and bakery items, sandwiches, soups, teas, and coffees. Sandwiches and soups could use a bit less salt for my sensitive palate and other folks' heart health. Otherwise, this is a good place to sit awhile and enjoy your company, the Panera company, and your meal! read more