I brought my loved one to you for compassionate care. I believe you provided substandard care that caused her permanent injury and death. I expected you to come to me, hat in hand, full of remorse and contrition, offering support in our time of crisis (and what should have been your time of crisis, as well) You came to us with a cold indifference. We expected you to explain what happened, truthfully and with complete transparency. Instead, you came to us with a premeditated duplicitous account of events. we never expected you to betray our trust, and you made it impossible for us to ever trust again. I will tell you that not a day goes by we don't cry for the unexpected loss of our dear family member. You can't possibly comprehend the pain that's been caused. Didn't your parents ever tell you lying only makes things worse. So Armfield, in case you aren't sure, animals do have a voice. If you have trouble understanding or ignore their suffering, I will remind you of it. If you don't understand them I will translate. If you don't hear them, I will be their voice. You may silence them but you will never silence me for as long as I live. read more