I just walked out of Pep Boys. I am sitting in the parking lot writing this review. it simply could not wait. I must save anyone else from the irritation that I have just endured. Hopefully I'll earn myself some good karma for this review...
I took my car to this Pep Boys for new brake pads. Simple enough, right? Wrong. First of all, i walked in and there were 5 people waiting in line while this guy took call after call, chatting it up with someone on the other line as if there was no one in front of him waiting. I had let my brakes go way too long so I didn't have much of an option so I decided to stay and get then done.
I got my brakes done and and over the next couple of weeks, they squeaked louder and began to grind. I took my car back and they said that I would have to leave my car there overnight (not the best idea considering the area and the fact that I have to WORK in the morning). He gave me the alternative to bring it back the next day. I brought it back and was told the same thing- that I'd have to leave it overnight for someone to look at it. Can you say FRUSTRATING?! You'd think they would make this a priority because it's their bad...Instead they're giving me the runaround. I am beyond annoyed. $200 down the drain. read more