"Performance Mechanical" reached out out to me to offer me services under their new ownership (JR Putnam). They sold me on a "maintenance membership" for $179 and I would get two maintenance services per year for my unit. I have a Daikin mini split unit with three heads. The technician came out today to service my units. He wiped down the exterior of two heads and rinsed the filters from one head and put them back in my unit WET. He did not clean the third head at all. He said it already looked pretty clean. I don't like confrontation so I just said ok, that's my fault. He did go outside and wipe down the condenser and somewhat clean the coils. After work I decided to get on the ladder to get a better look at what he actually did. All of my heads are still filthy on the inside, they are still covered with dust and dirt inside the vents and coils. I thought ok I'll cut my loss and cancel my membership. I called the office and told them my concerns, that I would just like to make sure I was paid up for today's visit but would no longer be using their services. The lady told me I would have to pay $120 for the maintenance of the main head, plus $40 for each additional bringing my total to $200. Since I didnt want their membership anymore, I dont get the discounted rate. Fine but youre not going to charge me for part of a service I did not receive. I explained that the technician did not touch the third head, he did not perform any maintenance on it. She said she would still have to charge me for it. We argued about it for a few minutes and she said she would talk to her manager about it and call me back tomorrow. I told her I just want to pay my bill and be done with them. I told her to charge my card, cancel my membership and I'll just leave a review... so here it is. I would have cut my losses and let this go but they insist on charging me $40 for a unit the technician didn't touch. Not only do I have to clean my own units that I paid to have done, I'm being overcharged and wasting my time writing this to warn future potential clients to hopefully save someone this headache. I wouldn't recommend this company's services to my worst enemy. All pictures attached are after services were performed. Please zoom in. read more