This is my second time bringing my dog here to be groomed. She's a puppy so I was getting her the puppy trim which what I was told is trimming the paws, butt, face and getting a bath and nails trimmed. First time they couldn't trim her face because she was moving too much and nipping (like puppies do). I was disappointed because her hair is so long and gets right in her eyes but understood and decided to make another appointment a few months later. She is a very furry puppy and really needs a full haircut. So the second time the groomer and I talked and agreed to do the puppy trim again but if my puppy was doing well they would go ahead and cut half of her furs length off. I got a call shortly after dropping her off that her fur was matted on her back legs and they need to cut her back legs and butt shorter. I agreed to that. This is what I get back when I picked her up! The groomers were very nice and I almost didn't post a review because I understand that puppies move around a lot and they don't want to hurt her but she looks ridiculous! read more