I had my girlfriend's iPhone 14 Pro Max's back screen replaced after being shattered but still intact under the case. The employee replaced the back screen and we bought a new case after being told it was a strong case that would likely keep the phone from breaking again. We noticed upon getting home there were a few bubbles and small scratches under the new back glass. After just a few days after dropping the phone from maybe 2 feet due to the plastic of the new case being very slick almost slippery material the back glass shattered again much worse than the initial break(chunks of glass falling off phone). We brought the phone back hoping to have the new broken glass replaced after explaining the bubbles/scratches/ and how horrible the new case was. He offered a $20 discount after admitting he scratched the phone and me explaining the air bubbles that were left under the glass. I feel more should have been done since the replacement job was obviously botched in the first place. read more