The Tahoe was in the shop almost 6 weeks. They "fixed" the leak and 6 weeks later here is my car being rescued with my wife and kids in the middle of nowhere because the oil plug wasn't properly secured after filling it back up. They refused a comparable loaner even after this is their negligence. They won't pay for a rental after their negligence. This might be the worst service I have ever had on a vehicle. Our 3 year old Tahoe has been in the shop 1/3 of the last 6 months. Their scheduling is basically drop off your car today, even if you have an appointment and then it waits in line for diagnosis. What is the point of an appointment if it doesn't get looked at when you drop it off. Just tell them you are 2 weeks out, so drop it off in 14 days and we will look at it the next day. We are now picking up our Tahoe without a diagnosis after it has been in the shop for over 2 weeks and bringing it somewhere else. If you leave a message for a manager, they won't call back. If you call their manager, then the person you left a message for 8 hours ago will finally call you back within an hr. It's a joke. When promised a call back, "they are on a ride along." They take more ride alongs than vehicles actually being serviced. read more