Service center: everyone's experiences are unique and it seems that people are more willing to…read moreshare negative experiences verses those of us who had positive interactions when getting service here. I want to take the time to share the positive experiences I received each time I bought my vehicle here for service. I have been using this location for a few years for two different vehicles all F-150s and every experience has been good overall. There are some hard working men and women serving at this location. This review is for those who work in the service department and the custodian staff that I see doing a fine job keeping the place clean. I went in for an oil change. I went around 7:00 a.m. There were three cars ahead of me when I arrived. My wait was 90 minutes which included a tire rotation. There are nice searing areas around for customers to enjoy with complimentary coffee and water. There is a kiosk area if you want to make a purchase. Moreover, there are charging stations throughout for phone and computer devices so feel free to bring your tablet or computer if you want to work while you wait. Furthermore, there is a 3% charge on all credit cards used. If you pay cash or use debit, that charge is waived. I would have given five stars for this convenience if it were an option to use credit with no fee to the customer. My service advisor was Nolan. He was friendly and efficient with the check-in. To my fellow reviewer, let's report all experiences good and bad when reviewing. If you need service, check them out.

Dealer offered $3,000 off MSRP to get me in the door on New Year's Eve, last day of the year…read more(2025), a 1-hour drive for me. They proceeded to then offer me $7,000 less on trade than 5 other Ford dealerships I've been to in the past 2 weeks ($10,000 less than the best offer so far). After the classic back-and-forth, they came up $4,000 on the trade in, effectively defeating the $3,000 off MSRP "deal" that got me in the door. Again, this is on New Year's Eve - where the sales Manager, Noel, promised me they're both "highly motivated to move vehicles on the last day of the year" as well as "very aggressive on trade-ins" I knew there was this chance, but Noel convinced me to come in for their end of the year motivation to move vehicles and "aggressiveness on trade-ins". There was no deal to be had on New Year's Eve at Platinum Ford, just a long & disappointing day.

This is a small used car dealership. I was a bit apprehensive about it at first but the Alex and…read morethe staff was AMAZING. They consistently went above and beyond to make sure I got a good deal and felt good about my purchase. I really felt like they were more worried about making me happy than how much money they could make. I have never felt like that when purchasing a car. I would not hesitate to purchase another car from them or recommend anyone to purchase a car from them. Their customer service and prices are beyond terrific!!!

From the owner: Our priority is to provide the best car buying experience and improve our community as it grows. We…read moreare rated Highly on “Google” and voted “Reader Choice Best Car Dealership” in 7 years in a row. Our dealership is your #1 source for buying a quality pre-owned vehicle. In addition, we offer a full array of financing options to meet your needs with all types of credit. We can’t wait for you to join our family!

No one likes the car buying process. Honestly, I'd rank it somewhere between going to the DMV and…read moreassembling furniture without instructions. Until this time. We bought a 2026 Hyundai Santa Fe Calligraphy from Clay Cooley Hyundai in Terrell, and for the first time ever, the process was actually enjoyable. The whole team was fantastic! Brent was my salesman and was incredibly knowledgeable, patient, and never made me feel pressured. He answered every question I had and made sure everything in my new Santa Fe was set up and personalized before I left the dealership. Daniel, finance manager, was equally amazing. He was transparent, straightforward, and didn't play games or waste time. From beginning to end, he made sure we were 100% comfortable and happy with everything. You can tell these guys care more about building relationships than just making a sale. We were so pleased, we recommended them to my mother in law and she purchased a vehicle from them the very next day!! They treated her like gold! And my Santa Fe? Absolutely perfect. Beautiful, comfortable, loaded with features... and honestly has the greatest cup holders a girl could ask for!! (Sooo important! See pic lol....IYKYK) If you're dreading the car buying process, go see these guys!! You will not be disappointed ! They completely changed my opinion of what buying a car can be.

Just got my new vehicle serviced here for the first time, and it was a great experience. They have…read morefree snacks and water available in the lobby, and I appreciate that they shuttled me and my son over to film alley for free so that we could play games while we waited. Heather was super knowledgeable and helped me with questions regarding my warranty.

we bought a used truck from them, it was losing oil from the start, they did not want to help us…read morewith the issue. the "warranty" they sold us is worthless, they are crooks. $15,000.00 we are having the vehicle fixed with another dealership, i wouldn't buy a stick of gum from Randall Noe.

Best place I ever bought a truck. Great Parts Department…read morethanks to Ron Fry.. Great Body Shop thanks to John Cowley !! And special thanks to Joey Wages for making the fixed operations (Pats, Service, and Collision Center) the best in Texas !!!

I drove over an hour to see a car that looked promising online, but the experience was very…read moredisappointing. The vehicle was overpriced compared to market value, and the trade-in offer I received was far below what other dealerships and tools showed. I also waited over 20 minutes for that low offer, even though it was raining, the dealership was quiet, and they had already valued my trade while I was on the test drive. There was no change to the car's price, so the delay felt unnecessary. The salesman came along for the test drive without offering to let me drive alone, which made the experience uncomfortable and rushed. Interestingly, they've since dropped the price of the car -- exactly what I expected from the start. I should have let the previous terrible ratings warn me. After driving that far, I felt my time and effort weren't respected. Do your research and avoid this dealership -- they don't seem to want to sell cars, just keep them. In a market as big and competitive as DFW, let a better place earn your business.

Called two weeks ago regarding a fuel pump open recall from GMC. Was told by the service advisor…read morethat they were awaiting the part, but that he would call me back when it arrived (within a few days, according to him). After over a week I called back this morning, gave my information again for a service advisor to call me back. Received no return call, and when I tried to reach out this afternoon, I was told I needed the VIN number for my vehicle, even though I had been there previously, and the last associate was able to pull up all of my information readily enough, including my callback number. Their communicaiton and levels of customer service are miserable. I understand this is a recall issue, and they make no profit on such work, but something as important as a part for the fuel pump should not be so easily brushed off.

I have given the this place the last chance I can give. Last oil changes my care was leaking oil…read morethey fixed it ok the fine. This time (today) my car is leaking oil once again after an oil change, I guess the are way to busy to returns calls. Not tom mention I got my brakes done by them, but when I look at my brakes, it doesn't look like they've been done and today I I got one of their recommendation that I needed to have my back brakes done, which was at three and I swear earlier this year I had those done so they should be at a 10 honesty they can't be trusted. I have decided I will not buy my next sheet from them. I'm going outside of Terrell, which is quite sad to buy my next car. If I was you, I will go elsewhere because the way they do. Business sucks now I have to go to another dealership get my car looked at. while I'm leaking a map of amount of oil. Don't waste your time.

Outstanding Experience at Platinum Chrysler Dodge RAM Jeep in Terrell!…read more Last week, I reached out to Platinum Chrysler Dodge RAM Jeep in Terrell about their stunning Wagoneer S in Hydro Blue Pearl. From the very first phone call, Alex provided an exceptional level of service. He answered all my questions about pricing, gave me a transparent breakdown of the details, and invited me in for a test drive to see if we could come to an agreement. When I arrived at the dealership, Alex immediately impressed me with his deep product knowledge, he knew the Wagoneer S inside and out. Even though the vehicle was in the showroom, he encouraged me to take it out for a test drive. I had already driven a Wagoneer S previously, so I declined, but Alex still went above and beyond to show me features and details I hadn't noticed before. His enthusiasm and professionalism really stood out. I also had the pleasure of reconnecting with Tommy, who had helped me a few years ago on another vehicle. It was great to see him again, now in a well-deserved Sales Manager role. Tommy reviewed my trade and presented both lease and purchase options clearly and fairly. I had a few questions about warranties and GAP coverage, and that's when Hunter in Finance stepped in. He provided all the details I needed, showing very competitive and transparent pricing. Honestly, the entire team made the experience smooth, professional, and pressure-free. The deal they presented was excellent, and I would have gone through with it if the Wagoneer S had been in black. Despite that, Alex continued to follow up in the following days, even offering to bring in a white Wagoneer S and honor the same deal a gesture that speaks volumes about his dedication and customer focus. Although I ultimately decided to hold off because of the color, I can't say enough good things about this dealership and their people. Alex, Tommy, and Hunter were all fantastic to work with knowledgeable, patient, and genuinely invested in helping me make the right decision. If you're looking for a dealership that truly values its customers and treats you with honesty and respect, Platinum Chrysler Dodge RAM Jeep in Terrell is the place to go!

Just wanted to thanks for getting my truck back on the road.always honest straight forward and…read moredependbily wouldn't want anybody else working on my stuff than the guys at Kinneys transmission and auto repair

Knowledgeable, thorough, Fair . Just good people doing great work. Good to see honesty in…read morebusiness!