I did my research on collision shops near me after a minor accident I had. After visiting a few shops and reading reviews, I decided to go with Pro Auto Collision. I went on a Monday (7/22/19) and they told me to drop off my car the following Monday since they already had a few cars. I was estimated between 5 to 7 business days. After dropping off my car on Monday (7/29/19), I went in the following Tuesday (8/06/2019) to check the progress on my vehicle. It seemed the damage was a bit more than expected so I was given an estimate for another 2 weeks tops. They had to replace the bumper reinforcement bar, trunk, rear bumper, and repaint thosd. Moving to the third week. They called me 24 days after the initial drop off (8/22/19) to let me know my car was ready. I went in to look at my car before dropping off my rental. The trunk looked good and it opened and closed with ease. However, the paint on the bumper didn't look as good. I brought it to their attention and they agreed that the paint wasn't right. Rich called me the next day (8/23/19) and apologized to me. He said he will try to have my car ready the next morning which was a Saturday and would give me a call to let me know whether it will be ready or not. I canceled my plans for the morning, expecting to get my car back. I didn't even receive a courtesy call to inform me that it won't be ready. After calling the shop with no answer I decided to go in and see what was going on. Nobody was there and I was very disappointed. I called them back on Monday morning (8/26/19) and asked for the status. I was told it would be ready for pick up in the afternoon. When I arrived I inspected the bumper and was impressed by their work. Overall I would rate my experience a 3 out of 5 due to lack of communication and not getting the job done correctly the first time. I was also disappointed that this process took a total of 28 days. I felt that it took a lot longer than it should have. Despite these issues, I am happy with the outcome but will look elsewhere if I am ever in need of a collision shop. read more