My experience with Rich was excellent. I appreciated his explanation of options to repair a deep paint scratch on my NEW car. This was my third estimate. The others wanted to do far more than I thought was needed and cost over $4000. Rich suggested a more conservative approach and the scratches disappeared. I recommend this company highly. SR, MD read more

We've been using Richie for more than a year with all of our vehicles and he has always exceeded our expectations for time. Such a trusted professional. We cannot give enough stars! Thank you. read more

Rich and Didi are definitely the best! Their tagline speaks for itself "Our Work is Our Best Advertisement" and they really did deliver. They also provide the best quotes in value out there and would even give a detailed explanation of how the work procedure is to be done on your vehicle. Thank you so much and we have surely found our to-go place that we could recommend to friends and family for the care of our automobiles. read more

I've been using Pro for over 16 years. These people are absolutely amazing. Richie and Deedee know how to treat their clients. Never an issue, always going out of their way to ensure your vehicle is repaired properly. read more

Pro Auto Collision was referred to me by Lee at Automotive Specialties, where I get my truck serviced. Ritchie and DeeDee were just incredible. Knowledgeable, professional, genuinely nice, efficient, and the quality of their work product is flawless. Yes, there ARE still high quality businesses that are locally owned out there, and this is one of the best. My truck looks new again. Great work, wonderful people!!! Thank you DeeDee and Ritchie! read more

This is the place to go if you need work done on your vehicle! It is great that there are still businesses and people out there you can trust and count on. Reggie, the owner, was very straight forward and honest. I went in upset about the damage and left with a giant smile and fixed truck! I hope I never have to get my truck fixed again, but if I do, I know where to go. Don't bother looking anywhere else. Their prices and quality are awesome! read more

Rich and his wife are amazing people! I showed up for my free estimate after my car sustained minor damage from a rear-end accident. Rich gave me a quick run down about what he was looking for after a crash (alignment issues, metal bar behind plastic bumper, etc). He found no issues except the plastic bumper needing to be replaced. His quote was very reasonable. I highly recommend Pro Auto Collision for repair! read more

If I could give a jillion stars I would. We had an incident where our door blew open on our older truck and the door ended up over extending (sprung) so it would not close. We had to tie the door to the headrest so that the door would stay closed while driving. I had no idea where to take it. I was going through Yelp and noticed that everyone had something nice to say about this shop. I called and the woman who answered the phone was really kind and helpful. We brought our truck in the next day and the owner came out and took a look and shook his head. The door would not close and was drooping. He said these doors are almost impossible to fix but he had been in the business 48 years and had a few tricks. He took the truck in the back and about 10 minutes later the door closed absolutely perfectly. We were so thrilled we would have paid any hourly fee. We went up to the counter, wallet in hand, and he said "No Charge". "I try to do a good deed every day and today you are my good deed." What can you say about such an awesome business other than that they deserve to get the best review possible and our highest recommendation. If you are looking for a body shop, go here. That is my good deed for the day. read more

I just want to thank Rich and DeeDee for the excellent repair work on my Ford Fusion. I really did not think it could be repaired but this shop truly works miracles. These owners are "Salt of the Earth". If you need any vehicle body damage fixed from an accident or collision, this is the place to go to. You will not be disappointed. read more

Took my 2021 Maxima in to have the bumper repaired after I was rear ended in the school pick up line. This is the first time that I've needed auto body repair so I started my search on Google and found Pro Auto Collision. I drove from Fallbrook to get an estimate and met Richie (hopefully I got his name right) and his wife. He took a look at my car and gave me an estimate. I did go to one other place to get an estimate and Pro Auto Collision was a few hundred less. Took a week for repairs but the bumper looks brand new. Very satisfied with the work and I appreciate that they washed my car before I picked it up. These are good people here -- Highly recommend this shop! read more

My 2018 Lexus Hybrid incurred damage to the hood from an unknown object. It was disheartening to see it on such a new vehicle. Rich and Dee to the rescue with their Son as my main point of contact at drop off and pick up. Everything was as expected. Nothing short of professional and positive for this shop in Temecula. Pearl white is not an easy color but they did the job and the car was restored to like new condition. I've been coming to this shop since the late 90's and will never stray to another shop. My Son was going through similar damage and took his car elsewhere. He had to return to that shop 3 times in order for their car to be perfect. 3 times! They should have taken their car to Pro Auto Collision as I suggested. I know Dee and Rich and highly recommend their team for all your auto body repairs. Expect to be amazed! Thank you Pro Auto Collision!!!! 10 stars to you and your son! read more

After spending/wasting several weeks trying to get another local highly Yelp rated body shop to ascertain what front grill part(s) it will need to order to repair my 2019 Toyota Avalon Hybrid Limited, I reached out to this body shop. I stopped by one recent morning and was warmly greeted by Rich, the son of the owners. He explained to me that in order to ascertain how extensive the damage may be behind the grill, he would need the vehicle left at their shop so it can be disassembled which they can then best advise my insurance company what will be needed beyond the original claim check that was already issued to me. I also had the opportunity to meet Rich's Mom, Dee Dee, who runs the front office this shop. Dee Dee was equally welcoming and answered all of my questions. I advised them that once I make arrangements with my insurance carrier for a replacement rental, I would bring the Toyota back to their shop. On Monday morning, I returned and was greeted with a hearty, welcoming handshake from "Ritchie" the Dad as I walked past the service bays of this shop. I met with Dee Dee and completed the necessary paperwork. Dee Dee called Hertz to request they pick me up for my rental car. Since she was unable to contact Hertz, she asked Rich to drive me over to Hertz. I was not expecting such a high level of customer service: it was unexpected and very much appreciated! I appreciated that Ritchie kept in contact with me to keep me apprised of the repair status. From the first moment I contacted and met with all of the family members, I have absolute trust in this shop and could see the high level of care and integrity this shop exhibits. My vehicle was returned to me and the repair was awesome. I am very happy with the end result! I'm hoping this body shop stay in business for very long time. I know this will be the only body shop I will send all of my family vehicles too as well as referring friends and family here as well. read more

I known Richie at Pro Auto Collision for over 10 years and not one time in over 10 dealing have I ever not been satisfied. Richie got my 2019 Ford Fusion in and out of his shop in 2 weeks unheard of especially with COVID-19. As usual I'm Super happy with the level of work that was done on my car. I've brought newer cars and some classic cars you name it. The thing I like about Pro Auto Collision is that there staff makes you feel like family and I love that. Pro Auto collision will always have my family's business !! Thanks again !! read more

Great service, great work and awesome people. Richie and Didi are so pleasant. My car was hit and they fixed it perfectly. The paint matches perfectly. Can't even tell it was ever hit. Highly recommend them. They delt with my insurance and kept me informed the whole time. 10 stars!! read more

Richie and DeeDee are amazing individuals. Straight and to the point. The effort on the customers wants/needs are discussed and every possible option is explored. I paid way to little for the value and concern put in to what I needed. CRAZY happy with the service and I was treated like I was family. read more

This us a family owned husband & wife team and their customer service along with their high level of knowledge & experience is top notch!! I'm currently in the midst of bringing my car back for a second collision (both no fault of my own). They have been so supportive & helpful as I try to navigate problems with the car rental agency that my insurance company contracts with in trying to secure a car for the past three days now. You won't regret using this collision company!! Dee Dee & Richie are the best! read more

I got a brand new car a few months ago and have had the worst luck with it. Someone backed into my car , crunched my bumper, and didn't leave a note and then another person open their car door into my car and dented the door. Dede and her husband Richie took great care of my car and went above and beyond all expectations. At first, the paint color was off because my car has an very specific metallic glitter in the sunlight, and when I called them back with the color concern they had me quickly return to fix the color issue. They even paid for a rental vehicle for the week while they took care of my car again. I would highly recommend Pro Auto for all of your auto body needs! read more

I got into an accident a week before New Years and they were able to get me in right away. Richie and Didi communicated with me the entire time and had my car fixed and ready for me within two weeks. My car looks amazing they did such a great job. I'm so happy I found them thank you guys again so happy! read more

My daughter and wife were rear ended on the freeway in her 2014 Hyundai Elantra. It left the car with the bumper cover torn off and the rear body panel smashed into the quarter panel. I knew several people that used Pro Auto Collision in Temecula and have seen their work first hand so I took the car to them. The process was easy and Dee Dee was very personable and communicated with me through the process. Richie one of the owners also called me to explain and ask my input about some things that came up and he communicated very thoroughly! I really appreciated that they were very upfront and did exactly what they said they were going to do. The repair came out amazing, the color matched perfect and you couldn't tell it was wrecked and they got it done in the timeframe they specified. I couldn't be happier. Great family owned business and I highly recommend them! Thanks Pro Auto Collision you earned my business!!! read more

I had to wait to write this review and be level headed. I am a certified auto detailer, just to put things into perspective. Been doing it for many years. I took in a vehicle that was 4 years old into this shop, recommended by USAA. They replaced a panel. When I got my vehicle back the hood was not put back correctly. There was an obvious gap on one side. There was overspray on the lower portion of my bumper they "painted" and today the paint on the bumper is peeling. It was brought too close to the plastic portion of the bumper and the paint will not do well there over time. The owner son was whom I dealt with. He tried to be professional while being dismissive. He denied the overspray that was obvious. Kept my vehicle way too long from what I recall. I would check everything with this company when you get your car back. Take before photos as proof in case of a dispute. The father did try to call me, but I wanted nothing to do with this shop any longer than I needed to be dealing with them. USAA needs to ensure these places they use are fair with their customers and do a professional job the first time around. Military, USAA customers, do your research. I will screenshot this, I've had too many bad businesses delete my reviews. It's unfortunate that people lack integrity and good work ethic. read more

Love Love Love this shop! I got into a collision with my Toyota Highlander Hybrid in April and was looking for auto body shops in the area. My husband used Caliber Collision before and had some issues regarding follow up and was unsatisfied going through the insurance contracted auto body. The accident I was in wasn't my fault and I called Pro Auto Collision for some advice and right away I was welcomed by Dee Dee and her great demeanor on the phone. This shop knows their stuff being in business over 20 years. I probably called Dee Dee over 20 times within a two week period and she never once made me feel like I was annoying her with my questions. The entire staff from Dee Dee to her husband and son were amazing and I will be going back to them for any future repairs. The car looked like new once finished! read more

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I am so grateful that small businesses still exist. I spent hours calling numerous collision centers that my insurance company recommended. I was not impressed by any of the companies or the customer reviews. I decided to reach out to pro auto collision even though my insurance did not recommend them as a certified shop. I am so glad I did. The first question Deedee asked was how me and my family was doing after the accident. Not a single other shop had asked. I felt like I was doing business with family. They had my family's best interest in mind not just the bottom dollar. We appreciate everything they have done for us. I highly recommend using pro auto collision. You will be in great hands! read more

From the moment I first called to find out their hours until the moment I left with my car fixed, I had a wonderful experience! The front desk staff was super friendly and personable. Richie did an outstanding job fixing a problem I had been having with my car for months. So happy found this shop! read more

During this age of coronavirus, my Toyota Sequoia's front bumper was viciously attacked by an anonymous stationary object ripping it completely off the vehicle. Long story short, Pro gave a fair estimate to fix the damage, had the parts painted and readied within a week, and took all of 4 hours to install the new bumper on the day I brought the car back in. I went with OEM parts and it looks good as new. The paint matched and the fit and finish looked great. I would use them again. read more

Originally I was going to go with another company. But Pro Auto Collision came highly recommend from a friend of mine. So glad I went with Pro Auto Collision, they did an excellent job on my car. Rich and his crew are the best. Five star service and down the earth people! read more

Unfortunately, I have had several experiences with auto body shops. Without getting into too much detail, they have all been negative. Pro Auto Collision is an exception. Ritchie's professionalism and attention to detail jump out at you. He is truly and "old school" type person who will take of you and your car! Brian B read more

At Pro Auto Collision, their customer service and work are both great ! Dede was extremely helpful.

I had to have a spot fixed on my truck and this shop was highly recommended by someone else in the business. I drove an hour to check them out and they did not disappoint. Richie and DiDi are awesome and give you a bit of that old school business owner feel when you talk to them. They care about their business and really take care of the customer. Everything is very transparent when you deal with them. Quality of work is outstanding and punctuality of job completed is spot on. I could not recommend this business enough. I respect honest, local business owners who are fair, good at what they do and take care of this customer. Don't sleep on Pro Auto Collision if you are in need....you will regret it. read more

Excellent service. They did a great job on my CR-V. It looks like a brand new now. Thank you Pro Auto So professional and you won't regret it. Highly recommended read more

Very friendly and reliable company. Quick and professional work, super service, absolutely recommendable. Thanks a bunch, you guys :-)

I would like to recommend Pro Auto Collision to my friends and family. Richie and his team members are very nice and helpful. They help me to replace my fog lights and belt molding for my car within 30 minutes with a very nice job. They really helped me out on my busy schedule. Thanks Richie and team members! read more

Again Pro Auto Collision came through for me! I went to Pro Auto today to find out how much it would cost to have some considerable paint transfer on my driver side front bumper up to the headlight area, removed from my brand new(3 week old)2019 Toyota Highlander Platinum. I went fully expecting to pay but didn't want any other shop to do the job nor did I want to put in an insurance claim. After I went into the reception area and spoke to Ms.Dede and told her what happened, she told me to wait and went to get her detail man. He took one look at my vehicle, went back into the shop came back out with a rag and wiped the spot. Like a miracle what I thought was paint and maybe scratches came off!! I was elated!! After all that paint was removed I was told to go to the dealership and get the paint pen sold at the parts department and bring it back and THEY would apply it for me. As I was getting ready to pay for what they did for me Dede said NO CHARGE...not what I was expecting at all! What a wonderful and kind way to be. Thank you for treating me Dede...my family and I will always be loyal customers and send everyone we know your way. read more

I wrote a review previously, but I felt the need to write about my recent experience. I cannot express the gratitude I have for the staff at Pro Auto Collision. I have about the worst luck with any car I own. Within the last 6 months my husband and I have been in 4 accidents. Each time we've gone to Pro Auto Collision they have never once been short of amazing. Recently, I got into yet another car "incident" and couldn't have been more stressed about the possible out of pocket expenses I would have to cough up. I dropped off my car at Pro Auto and within the hour Rick got back to me. I have never been so happy to get a call from them. Rick helped fix my car within only a few hours helping me save on the rental car I had to pay for out of pocket. I even tried to tip him for helping me out and they wouldn't take it. It is so hard to find a business with great customer service and honesty. You will never be disappointed with Pro Auto. No matter what problem I have with my car, I always take it to them. read more

We own a preowned Toyota 4-Runner and recently we had one of the side door panels nearly snap completely off. Applying blue tape to it was the only thing I could think of to keep it from flying down the road. On a (fortunate) whim, my wife stopped in to Pro Auto Collision to see what it wold take to replace it. Unknown to us, there had been some body work done to this part of the vehicle. Richie gave us two viable options to fix it. One was replacing the part for $500+ bucks and the other was installing a single screw. We opted for the second option and feel great that we didn't have to dip into our kids back-to-school budget to repair a cosmetic auto part. When we need auto body work done in the future, we will be bringing it to Pro Auto Collision first! And they are very nice people also. read more

I just brought my car to Pro Auto Collison to get an estimate on my brand new car that recently got hit. The bumper was slightly bent, and the paint was coming off. Richard within a few minutes was able to repair the paint and hit the bumper into place. What they charged for the car, I thought was going to be a small down payment for a house. The car looks gorgeous. No waiting and no leaving it for days. Will continuing recommending Pro Auto Collison to my friends and family. read more

Rich is a talented painter who stand behind his work. Had some paint issues and Rich's customer service is by far the best I've come across. He doesn't want bad paint out there with his name on it. read more

Richie worked on my Lexus a couple of years ago and it turned out great. Today I stopped in to ask for some restoration advice or possibly an estimate, and he took the time to talk to me and did some minor touchup on my car. He could have given me a big estimate, but was honest and saved me some money. I appreciate his honesty and the quality of his work. Highly recommend! read more

**Warning: Biased review!** I'm so pleased to read that my friend's business has glowing reviews! My (6 month old) car was the victim of a hit and run while parked on the street in my neighborhood. (Gotdamn unaccountable mofos!!) Thankfully, I know a guy. Rich at Pro Auto Collision! He's a super nice guy and his family has been in the business for many years. Naturally, I went to him first. Very conveniently, my insurance company partners with Pro Auto Collision. All I did was create the claim with them, and then brought the car to the body shop. Rich quickly set me up with Enterprise for a rental, and produced an estimate in a matter of hours. After a short wait for parts, my car is as good as new again! If you're shopping for a body shop, your search is over! Thank you, Rich :) read more

I recently got hit by a car at the parking lot where I work at and the guy that hit me agreed to pay for the damage. I was considering taking my car to the dealership to get it fixed but one of my co workers told me to take my car to a collision place where they fix cars and man am I thankful for that comment that she made. I looked up a few places but this place has 5 stars with twenty something reviews. I decided to give it a go and bring my car here. The receptionist Didi was lovely and kind and I just love the vibe she gives and I'm assuming it's to everyone that brings their car here. I took it Monday morning of this week and got it today Wednesday at around 3. The bumper was painted perfectly and I am so happy with the job they did on my car. I definitely recommend this place not only because they did a magnificent job on my car but the attitude they provide is just wonderful and that's what businesses should be all about, making sure that customers want to come back. Thank you guys so much! read more

Both DeeDee and Richie were beyond helpful throughout my experience with them. I would 100% use Pro Auto Collison again. I trust them implicitly; they're doing a great job running a business that gives you the personal care you deserve!! read more