I say the experience was cool as far as customer service. However, the guarantee of losing you to 3.5 inches your first visit is bogus. I say this as a woman in her 40s who goes to the gym 6 days a week and who's very familiar with how to measure my body, the tape measure is not supposed to create an indent as if you put on too small jeans. Of course, you lose inches if you are not being measured correctly. All in all, i do believe the process will work after time. However, the initial guarantee of losing 3.5 inches or your money back is full on bologna! read more